Автоматизация анализа контента деятельности в задачах управления и оптимизации бизнес-процессов

Информационные технологии в проектировании и производстве. 2009. № 2. С. 19–23.

Gromoff A., Komarov V. V., Лещанкина Е. Н.

Any company consists of business processes, and enterprise management is actually performed by managing them. Every process requires proper information support and cannot be managed successfully without it, hence neither can the whole company. However creating such support system is quite a serious problem. Content analysis based on corporative taxonomies use is a simple but very effective way of enterprise knowledge management. It provides serious competitive advantages and new leverages of business process optimization. Being combined with sophisticated entropy approach it gives unbelievable results of real time on-line business process monitoring. General idea consists of an interpretation of well-known Schenon theory of message entropy calculation on a basis of standard alphabet into widening standard alphabet in a set of business process instances. Finally we get a procedure of getting a set of taxonomies which create a basis for a business process alphabet and a calculation of a real entropy in the business process transactions which itself reflects a stability and correctness of business process execution. Thus here is the simplest method of BPM practice, and the most inexpensive.

Keywords: онтология, entropy, энтропия, управление бизнес-процессами, ontology, business process management (BPM), Taxonomy, control and optimization, таксономии, контроль и оптимизация