?
Features of Business Process Management in the Quality Management System Functioning in the Oil and Gas Sector Enterprises
The paper focuses on the key features of company management, including the use of tools for modeling business processes in the context of introducing quality management systems in the management structure of enterprises from the Russian oil and gas sector. When considering the issue of introducing a quality management system, it is not so much about improving the quality of a particular product or service, but it is rather about managing the overall degree of efficiency in the company. Therefore, it is essential to provide all the conditions for improving the performance of the oil and gas companies by finding optimal ways to manage this process. In order to implement effective quality management and increase its level, it is necessary to focus on the developed standards of the quality management system. The paper analyzes and identifies the main differences between the performance of organizations with an integrated management system (which element is the quality management system) and organizations that have not implemented this system. Also, the authors identify the main problems of introducing a quality management system, as well as discuss further directions for improving the functioning quality of the domestic oil and gas companies. © 2021, Springer Nature Switzerland AG.