?
E-Government Services: Comparing Real and Expected User Behavior
P. 484–496.
E-government web services are becoming increasingly popular among citizens of various countries. Usually, to receive a service, the user has to perform a sequence of steps. This sequence of steps forms a service rendering process. Using process mining techniques this process can be discovered from the information system’s event logs. A discovered process model of a real user behavior can assist in the analysis of service usability. Thus, for popular and well-designed services this process model will coincide with a reference process model of the expected user behavior. While for other services the observed real behavior and the modeled expected behavior can differ significantly. The main aim of this work is to suggest an approach for the comparison of process models and evaluate its applicability when applied to real-life e-government services.
In book
Vol. 308. , Springer, 2018.
Arkatov D., Филатова О. Г., Вестник Пермского университета. Серия: Политология 2025 Т. 19 № 4 С. 27–37
The article addresses the gap between the rapid development of digital government services and citizens’ limited adoption of them. Classic models of technology adoption and innovation diffusion can explain perceptions of usefulness and convenience; however, they do not provide a comprehensive understanding of the rejection of regional solutions. This study advances an interdisciplinary approach that ...
Added: December 11, 2025
Derezovskiy I., Shaimov N., Lomazova I. A. et al., Proceedings of the Institute for System Programming of the RAS 2024 Vol. 36 No. 4 P. 155–168
This paper proposes a method to visualize models of acyclic processes based on merging DirectlyFollows Graphs (DFG) and Sankey diagrams. DFG is a popular graphical model to visualize discrete process models, while Sankey diagrams are used to represent flows of any kind. Our approach, based on flow diagrams, allows us to highlight individual cases or ...
Added: October 3, 2024
A. K. Begicheva, I. A. Lomazova, R. A. Nesterov, Modeling and Analysis of Information Systems 2024 Vol. 31 No. 3 P. 294–315
Process mining is a field of computer science that deals with the discovery and analysis of process models based on automatically generated event logs. Currently, many companies are using this technology to optimize and improve their business processes. However, a discovered process model may be too detailed, sophisticated, and difficult for experts to understand. In ...
Added: September 14, 2024
Arkatov D., Filatova O., , in: ICEGOV '24: Proceedings of the 17th International Conference on Theory and Practice of Electronic Governance.: NY: ACM, 2024. P. 201–208.
Added: September 7, 2024
Winata M., Peter Panfilov, , in: Industrial Engineering in the Industry 4.0 Era. Selected Papers from ISPR2023, October 5-7, 2023, Antalya.: Cham: Springer, 2024. P. 144–153.
Added: April 8, 2024
Julio C. Carrasquel, Irina A. Lomazova, , in: 6th International Conference, TMPA 2021, Tomsk, Russia, November 25–27, 2021, Revised Selected Papers. Tools and Methods of Program AnalysisVol. 1559: CCIS .: Springer, 2024. P. 94–106.
Trading systems are software platforms that support the exchange of securities (e.g., company shares) between participants. In this paper, we present a method to search for deviations in trading systems by checking conformance between colored Petri nets and event logs. Colored Petri nets (CPNs) are an extension of Petri nets, a formalism for modeling of ...
Added: January 31, 2024
Lyadova L. N., Платунов А. И., Информатизация и связь 2024 № 1 С. 84–89
Summary. The goal of the project is developing tools for generating and preprocessing event logs for process analysis using Process Mining methods. The implementation approach is based on low-code principles. Users should be able to develop their own rules for generating and processing event logs, including additional attributes, – event series. It is based on ...
Added: January 19, 2024
Switzerland: Springer, 2024.
This book constitutes revised papers from the International Workshops held at the 21st International Conference on Business Process Management, BPM 2023, in Utrecht, The Netherlands, during September 2023.
Papers from the following workshops are included:
• 7th International Workshop on Artificial Intelligence for Business Process Management (AI4BPM 2023)
• 7th International Workshop on Business Processes Meet Internet-of-Things (BP-Meet-IoT ...
Added: January 17, 2024
Платунов А. И., Lyadova L. N., В кн.: ТЕХНОЛОГИИ РАЗРАБОТКИ ИНСТРУМЕНТАЛЬНЫХ СРЕДСТВ (ТРИС-2023): материалы конференции.: Таганрог: Издательство ЮФУ, 2023. С. 113–122.
The goal of the project is to develop tools for generating and processing event logs including additional attributes for analyzing processes with Process Mining tools. Implementation are based on low-code principles. This enables non-programmers to develop their own data processing rules for generating and preprocessing event logs with additional attributes. The core of the system ...
Added: December 16, 2023
Anton Platunov, Lyudmila Lyadova, Matta N. et al., , in: IC3K 2023: Proceedings of the 15th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management. Volume 2: KEOD, Rome - Italy, November 13 - 15, 2023Vol. 2: KEOD.: Lisbon: SciTePress, 2023. P. 323–330.
Existing process mining methods allow to investigate processes in different domains. Besides mandatory event attributes like as identifier, activity, and timestamp, additional event attributes can be present in data sources. The analysing dynamics of changing the values of additional attributes allows to get important information on the system. The applications must be developed by programmers ...
Added: November 22, 2023
A. A. Sherstyugina, R. A. Nesterov, Proceedings of the Institute for System Programming of the RAS 2023 Vol. 35 No. 3 P. 11–32
The structure of a process model directly discovered from an event log of a multi-agent system often does not reflect the behavior of individual agents and their interactions. We suggest analyzing the relations between events in an event log to localize actions executed by different agents and involved in their asynchronous interaction. Then, a process ...
Added: October 31, 2023
L.А. Rezunik, A.I. Perevoznikova, D.V. Eremina et al., Proceedings of the Institute for System Programming of the RAS 2023 Vol. 35 No. 3 P. 171–186
Enterprises often provide their services via a family of applications based on various platforms.
Applications in such a family can behave differently. Their development processes can differ as well. Moreover, modern development processes are often complex and sometimes vague. This can lead to bugs, defects, and unwanted discrepancies in applications. In this paper, we show that ...
Added: October 30, 2023
Mamay E., Legal Concept = Правовая парадигма 2018 Т. 17 № 4 С. 35–44
Introduction: The system of state and municipal administration in Russia is moving towards digitalization. The provision of public (state and municipal) services is converted into electronic form, which has a number of advantages and limitations compared to traditional forms of their implementation. Without stated goals, an adequate assessment of the prospects for the development of ...
Added: October 30, 2022
Mamay E., Юридическая наука и практика: Вестник Нижегородской академии МВД России 2018 № 4(44) С. 205–217
The development of state and municipal administration in the Russian Federation is moving
towards digitalization. Information and services provided by the government are becoming increasingly focused
on meeting the needs and interests of citizens. The provision of public (state and municipal) services is
translated into electronic form, which contributes to the favorable investment climate of the state and its regions,
eliminates many obstacles ...
Added: October 30, 2022
Zayakin Viktor, Lyadova Lyudmila, Smirnov M. et al., , in: 2022 IEEE 16th International Conference on Application of Information and Communication Technologies (AICT).: Washington: IEEE, 2022. P. 1–6.
The article presents an approach to the analyzing processes in different domains using data from various Internet sources (open databases, news feeds, social networks, etc.). This one is suitable to carry out cross-disciplinary research encompassing processes in various fields (for example, economics, medicine, politics, ecology, etc.) in which events can have mutual affects. The concept ...
Added: October 29, 2022
Davydova M., Mamay E., Kushniruk R., , in: Competitive Russia: Foresight Model of Economic and Legal Development in the Digital Age: Proceedings of the International Scientific Conference in Memory of Oleg Inshakov (1952-2018)Issue 110: Lecture Notes in Networks and Systems.: Springer, 2020. P. 511–521.
Purpose: The development of e-government raises the question how
to provide e-services oriented to the personal needs of individuals and collective
interests in a civil society. In this sense, the various forms of e-democracy are
becoming the tool of direct communication between consumers and suppliers of
public services.
The purpose of the article is to determine the value of various ...
Added: October 29, 2022
Mamay E., Давыдова М. Л., Шарно О. И., , in: Ubiquitous Computing and the Internet of Things: Prerequisites for the Development of ICTVol. 826: Studies in Computational Intelligence.: Springer, 2019. P. 53–58.
The purpose of the publication is to study the legal nature of public services as an object of state-legal regulation in the conditions of the modern Russian state. The methodology of the research is based on the use of logical,
dialectical techniques and methods of scientific knowledge, comparative and technical analysis of texts of legal acts. Results: The article ...
Added: October 29, 2022
Mamay E., , in: Proceedings of the international conferences ICT, society and human beings 2019, connected smart cities 2019 and web based communities and social media 2019.: Porto: IADIS Press, 2019. P. 177–183.
Introduction: The government of the Russian Federation moves its services and other activities towards digitalization.
The chosen path shows certain advantages and limitations of e-services in comparison with traditional («paper-based»)
forms of their provision. An adequate assessment of the current state and prospects for the development of this institution
and further normative legal regulation is impossible without clear ...
Added: October 29, 2022
Ulitin, B., Babkin, E., Babkina, T. et al., , in: Model-Driven Organizational and Business Agility: Second International Workshop, MOBA 2022, Leuven, Belgium, June 6–7, 2022, Revised Selected PapersIssue 457: Model-Driven Organizational and Business Agility. MOBA 2022.: Switzerland: Springer, 2022. P. 84–99.
Added: October 25, 2022
Shaimov N., Lomazova I. A., Mitsyuk A. A. et al., Моделирование и анализ информационных систем 2022 Т. 29 № 4 С. 286–314
Modern educational process involves the use of electronic educational environments. These are special information systems that are both a means for storing educational materials and a tool for conducting tests, collecting homework, keeping a grade book, and working together. Such environments produce a large amount of data containing the recorded behavior of students and teachers ...
Added: October 14, 2022