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Knowledge-oriented Case Management: Opportunities and Constraints
In rapidly changing and highly competitive business environment, companies seek to increase their efficiency, and knowledge-oriented Case Management (CM) allows them to respond promptly to changes in business processes and information processing methods. This paper deals with the issues of Russian and international researches in the field of knowledge-oriented CM implementation and how it can be properly supported by contemporary information technologies. It is theoretical study based on literature review, analysis of large volumes of information, and findings of investigations in this field. The main goal of this paper is consideration of the issues of Case Management implementation, the main stages and domains or areas of applying. The objectives of this paper are features and capabilities of contemporary ICT and systems applications for supporting of knowledge-oriented Case Management. Original contribution of the work is based on consideration and evaluation of Case Management Systems (CMS) as tools for knowledge workers support. In rapidly changing and highly competitive business environment, companies seek to increase their efficiency, and knowledge-oriented Case Management (CM) allows them to respond promptly to changes in business processes and information processing methods. This paper deals with the issues of Russian and international researches in the field of knowledge-oriented CM implementation and how it can be properly supported by contemporary information technologies. It is theoretical study based on literature review, analysis of large volumes of information, and findings of investigations in this field. The main goal of this paper is consideration of the issues of Case Management implementation, the main stages and domains or areas of applying. The objectives of this paper are features and capabilities of contemporary ICT and systems applications for supporting of knowledge-oriented Case Management. Original contribution of the work is based on consideration and evaluation of Case Management Systems (CMS) as tools for knowledge workers support.