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Построение моделей процесса предоставления государственных и муниципальных услуг
С. 219–224.
Ковалев С. С.
MODELS DEVELOPMENT OF PROVIDING STATE AND MUNICIPAL SERVICES
The paper says about the problem of increasing the efficiency of providing of state and municipal services by multifunctional centres in Russia using information technologies. It is proposed the description of the MFC regulation of providing services in terms of process approach. Modeling of the providing services process to citizens identifies opportunities to improve it, particulary at the stage of submission of documents and identifies potential risks. Besides, the process models allow to formulate the procedure, course and rules of obtaining services in the form of a procedure (algorithms), that are understandable to MFC clients. As an example, it is presented a working process model of the public service for the registration of real estate rights and transactions with it. The model development is made in accordance with current regulations approved by Perm MFC.
Keywords: business-processes, modelling, services, multifunctional center, analysis, notations.
In book
Пермь: Пермский государственный национальный исследовательский университет, 2016.
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