Непреодолимый посредник: отчуждение человека из процесса коммуникации на примере систем управления обучением

Знание. Понимание. Умение. 2015. № 4. С. 204–211.

Rodkin P. E.

The article is devoted to the critical analysis of the problem of eliminating humans from the process of communication due to the occurrence of an irresistible mediator. The case in point is the implementation and operation of learning management systems (LMS). In the information society, ‘inhuman’ technology acts as a mediator, completely abandoning the subjectivity, variability and unpredictability that arise in interpersonal communication, in favor of full predictability and transparency: the system restricts and defines professional and human relations, with mediation becoming a barrier for all subjects and social action.

With regard to the management of educational process, we examine this problem in the context of alienation of the individual in industrial relations, which has led to a qualitative change in the functions of communicative intermediaries on the level of social institutions. The article also brings up the issue of building an automated, ultrarationalized and dehumanized type of social relations in the course of shaping the modern means of communication, management and control.

The elimination of social norms and established conventions at various levels, which occurs with the development of new technologies, leads to the consistent dismantling of traditional society. While communication as a mediator arises between the subjects with different social status (teacherstudent), the process does not cause concern, but this principle tends to expand over all social objects, which may ultimately lead to a new type of power.

Keywords: социальные отношения, коммуникация, communication, отчуждение, посредник, alienation, mediator, social relations, Система управления обучением (LMS), Парасоциальные отношения, LMS