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Value (co)creation in emerging KIBS industries: Absorptive capacity matters. Evidence from Russia
P. 368–377.
Marina Doroshenko, Vinogradov D.
The paper focuses on knowledge-intensive business services (KIBS) to study the determinants of the successful value creation. We argue that value creation is not always efficient: the value of services could be lost due to an inefficient absorptive capacity of service consumers, who must be value adders together with providers due to the nature of services. The origins of inefficiency are elucidated by a thorough study of the interaction between KIBS producers and consumers (co-production). The methodology includes the study of observable patterns in Russian KIBS sector performancein2007-13 obtained from specialised surveys of Russian executives who were asked to answer questions both on their own company and on market developments. We provide both cross-section and generalised analysis of survey data.
Language:
English
Selskiy A., Snegirev A., Колбин Е. И. et al., В кн.: Цифровая клиентоцентричность. Как современные технологии помогают компаниям и государству сделать шаг навстречу потребителям.: М.: ИСИЭЗ ВШЭ, 2026. Гл. 2 С. 71–142.
The second chapter of the monograph analyzes the current megatrends of customer centricity, shaped by digital technologies and transforming the approaches of companies and government bodies to customer and citizen engagement. Based on semantic big data analysis (using the iFORA system) and expert interviews, the authors identify four key megatrends.
The first megatrend, proactive engagement and personalization, describes ...
Added: June 26, 2026
Snegirev A., Selskiy A., Кубанцева Е. В. et al., В кн.: Цифровая клиентоцентричность. Как современные технологии помогают компаниям и государству сделать шаг навстречу потребителям.: М.: ИСИЭЗ ВШЭ, 2026. Гл. 1 С. 21–69.
Added: June 26, 2026
Solovyov I., Семенихин В. А., Kushch S., Бизнес-информатика 2023 Т. 17 № 4 С. 57–72
In today’s economy based on knowledge and innovation, the development of absorptive capacity by companies is a critical aspect of business competitiveness. In this study, the tech stack of sites is considered as a specific, measurable part of the digital and innovative development of the company. In the previous literature, there is no clear answer ...
Added: December 4, 2023
Chichkanov N., Foresight and STI Governance 2022 Vol. 16 No. 1 P. 22–33
This paper examines the structure and the relevance of knowledge-intensive business services (KIBS) consumption for different industries. The research is based upon the analysis of national input-output tables for European countries presented in the last release of the World Input-Output Database (WIOD). The dataset allows for the identification of both the largest and the most ...
Added: August 16, 2022
Simachev Y. V., Kuzyk M., Вопросы экономики 2021 № 6 С. 103–138
The paper assesses the influence of science–business cooperation on the activity of firms, analyzes the factors of interaction of Russian companies with academic organizations and universities in the research sphere, identifies barriers to the development of cooperation between business and science. It has been established that companies whose source of innovation was external R&D were ...
Added: September 21, 2021
Miles I. D., Belousova V., Chichkanov N. et al., Foresight 2021 Vol. 23 No. 2 P. 125–153
Purpose – Knowledge-intensive business services (KIBS) firms focus on applying their expert knowledge to help solve the business problems of their clients: these clients confronted major new problems due to the COVID-19 pandemic and policy measures such as social distancing and travel restrictions, designed to reduce the rapid spread of the illness. Many KIBS were ...
Added: April 9, 2021
Латуха М. О., Selivanovskikh L., Мицкевич Е. А., Российский журнал менеджмента 2019 Т. 17 № 1 С. 5–28
The aim of this study is to investigate the relationship between talent management and absorptive capacity of Russian companies. Specifically, the paper discusses the theoretical framework, which demonstrates how talent attraction, development and retention are related to absorptive capacity dimensions, namely knowledge acquisition and assimilation (referred to as potential absorptive capacity), and knowledge transformation and ...
Added: January 26, 2021
Latukha M., Selivanovskikh L., Maclennan M. L., , in: Progress in International Business ResearchVol. 14: International Business in a VUCA World: The Changing Role of States and Firms.: Emerald Group Publishing Limited, 2020. P. 419–433.
Over the last decade, scholars extensively discuss talent management phenomenon in various country contexts paying much attention to different exogenous and endogenous factors influencing talent management systems and practices and their relationships with other organizational processes. In this chapter we particularly talk about the peculiarities of talent management in Brazil and Russia and explore the ...
Added: January 26, 2021
Chichkanov N., Journal of Knowledge Management 2021 Vol. 25 No. 5 P. 1194–1218
Purpose – This paper aims to study the relationship between the knowledge exchanged during client interactions and innovation in knowledge-intensive business services (KIBS) enterprises. It adapts the concept of absorptive capacity, i.e. the ability of the firm to successfully deal with external knowledge, to the case of client knowledge being absorbed with the support of ...
Added: November 2, 2020
Min J., Kim Y., Vonortas N., European Economic Review 2020 Vol. 124 No. article 103407 Article 103407
This study analyzes the conditions for the commercialization of public technologies transferred to the private sector and the subsequent effect on business growth. We focus on the commercial exploitation of technologies transferred by universities and public research institutes (U&PRIs) to companies. The empirical analysis uses detailed information regarding an extensive set of actual instances of ...
Added: June 16, 2020
Chichkanov N., / NRU Higher School of Economics. Series WP BRP "Science, Technology and Innovation". 2019. No. 100.
Despite the growing interest to the field of coproduction from the service-dominant logic literature, this concept is still being emerging and most of the existing papers do not provide any empirical evidence. The aim of the study is to investigate whether those KIBS firms that involve their customers in coproduction of services are more innovative. ...
Added: December 15, 2019
Chichkanov N., Miles I. D., Belousova V., 2021 Vol. 41 No. 7-8 P. 489–511
Knowledge-intensive business services (KIBS) significantly contribute to the economic growth and competitive advantage of emerging markets, including Silk Road countries. KIBS are not only intermediaries that transfer knowledge through the economy but are also innovators themselves. This paper aims to explore how major innovation drivers influence the implementation of innovation in KIBS. Using a sample ...
Added: January 30, 2019
Chichkanov N., Miles I. D., Belousova V., / NRU Higher School of Economics. Series WP BRP "Science, Technology and Innovation". 2019. No. 92/STI/2019.
The development of service industries in emerging economies has been attracting more attention in recent years, but to date there have been few studies of knowledge-intensive business services (KIBS) in these countries. (The main exception is the case of a specific sector – software and related Information Technology services, with most focus here being on ...
Added: January 21, 2019
Desyllas P., Miozzo M., Lee H. et al., British Journal of Management 2018 Vol. 29 No. 4 P. 769–795
Building on a problem‐solving perspective to value creation and capture, and on the business strategy literature, we argue that the actions that knowledge‐intensive business service (KIBS) firms take to identify, select and solve client problems will affect their approach to capturing value from innovation. We apply regression analysis to data from an original survey involving ...
Added: November 28, 2018
Vinogradov D., Shadrina E. V., Doroshenko M., Journal of Industrial and Business Economics 2018 Vol. 45 No. 4 P. 443–473
Knowledge intensive business services (KIBS) are special in that they rely on knowledge exchange between service providers and consumers and thus intensive cooperation between the two parties is essential at all stages. This implies approaches to find the “right” provider may have to differ from those used in the sector of more homogeneous services and ...
Added: October 25, 2018
Doroshenko M. E., Miles I., Vinogradov D., / Series WP BRP "Basic research program". 2013. No. WP BRP 12/STI/2013.
Knowledge Intensive Business Services (KIBS) are widely argued to be important actors in innovation systems. They are active both innovating themselves, and by providing their clients with important knowledge and learning opportunities. This study uses survey data to investigate the mechanisms of knowledge transfer and innovativeness improvement through the provision of KIBS. The empirical core ...
Added: June 27, 2018
Vinogradov D., Shadrina E. V., Doroshenko M. E., / NRU Higher School of Economics. Series PA "Public Administration". 2015. No. WP BRP 27/PA/2015.
Knowledge intensive business services (KIBS) are a rapidly developing sector of modern economies. Numerous studies suggest that KIBS facilitate knowledge exchange between providers and consumers, and improve the innovativeness of the latter. However, because KIBS are strongly reliant on service co-production by the customer and provider working in partnership, intensive cooperation between the two parties ...
Added: June 27, 2018
Doroshenko M. E., Miles I., Vinogradov D., Foresight and STI Governance 2014 Vol. 8 No. 4 P. 24–38
Knowledge-Intensive Business Services (KIBS) are seen to be a core sector of the so-called
'knowledge economy', and already play an important role in developed economies. The
KIBS providers are both innovate themselves and provide their clients with knowledge and
learning opportunities. This paper examines the status of KIBS in Russia, and explores
some key issues in their role in ...
Added: June 26, 2018