The Impact of Coproducing Services with Clients on Knowledge-Intensive Business Services' Innovativeness

NRU Higher School of Economics , 2019. No. 100.

Chichkanov N.

Despite the growing interest to the field of coproduction from the service-dominant logic literature, this concept is still being emerging and most of the existing papers do not provide any empirical evidence. The aim of the study is to investigate whether those KIBS firms that involve their customers in coproduction of services are more innovative. This paper explores the relationships between a set of innovation drivers and implementation of innovations in KIBS based on a sample of 441 firms operating in Russia. The results show that coproduction of services increases the possibility of both technological and non-technological innovations in KIBS to be implemented. This finding suggests that in addition to the service offerings quality improvement, coproduction of KIBS also acts as an innovation driver, which requires an attention from innovation managers.

Keywords: инновации, innovation, сопроизводство услуг, сектор интеллектуальных услуг, вовлечение потребителей, KIBS, coproduction, client involvement, innovation drivers

Publication based on the results of: Study of the activity of innovation process actors: applying new methodological approaches (2019)