Гражданский мониторинг (потребительский контроль) качества предоставления государственных услуг
This paper analyzes the legal aspects of sharing interagency information in order to provide electronic public services in Russia. Normative acts describing the provision process for 644 federal public services were analyzed. The goals implemented in the research were twofold: first, to identify and second, to prioritize those services that require interagency collaboration. Recommendations based on Russian experience in developing an incremental legal framework for providing public services are formulated as well.
The creation of «Multifunctional centres of public services» (MFC) became a key area of administrative reform process in Russian Federation in 2008. The main role in launching MFC was given to the regions of Russia. Regional governments had to find a place, to hire labor, to provide communications and finance. But the requirement to provide federal services through MFC forced ministries and agencies to join the regional projects. In the article a common experience of federal government structures in dealing with MFC startup projects is reviewed. The key points of decisions (as the form of service provision, finance collaboration, team building and internal communication, PR and information support) are discussed, thus sketching out the best-practice and recommendations from a real experience.