The article derives from the results of ethnographic research conducted by the author in 2003- 2010 and draws on fi eldwork data and focused biographical interviews (2007-2010) with technical specialists working in Moscow, St. Petersburg, Minsk, and Rostov-on-Don. The goal of the article is to take the area known as data recovery for a case study and illustrate the active part that user communities play in maintaining computerized technologies, developing innovations, and shaping technological service markets.
Proceedings of TISLID'10
The chapter offers three analytical cases put together as a result of non-formalized face-to-face interviews. it is shown how different manufacturing enterprises - mature chemical firm within the vertically intergated holding, new machine-building plant which serve the demand of resource sector and the relatively new company with the foreign owner - undertake technological innovations. The barriers, motivations and risks which influence the decisions to innovate are descrived. In the end, we show how innovations affect the competitiveness.