Современные направления изучения феномена эмоционального выгорания

Современная зарубежная психология. 2023. Т. 12. № 2. С. 94–103.

Булгаков И. А.

The article presents a review of current trends in empirical research of the phenomenon of emotional burnout over the last 5 years, which were on display in the ScienceDirect catalogue. As a result of the analysis three topical directions of burnout research were identified. The first one is connected with a role of emotional intelligence in a burnout occurrence. It was established that a person’s understanding of his/her own and other people’s emotions and managing them can help to overcome and prevent emotional burnout. The second direction investigates the role of emotional work in a burnout. It was found that a person’s ability to direct his/her emotions and to use different strategies of their expression can help to reduce burnout, and “psychological flexibility” provides an opportunity to prevent the onset of emotional burnout. The third direction is related to a person’s social identity. The link between a person’s social identity and a reduction of burnout is demonstrated, the role of psychological connection to the group and social identity strengthening in the reduction of emotional burnout is shown. The growing interest in the role and place of a person’s identity in burnout is especially emphasized in the review. The article presents perspectives for further research of a burnout phenomenon.

Keywords: идентичность, социальная идентичность, профессиональная идентичность, identity, эмоциональное выгорание, emotional burnout, social identity, эмоциональный интеллект, эмоциональный труд, professional identity, emotional intelligence, emotional work