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Article

Проблема определения баланса «затраты/уровень обслуживания» для целей стратегического планирования логистики

Problems of an estimation of quality of logistical service are considered. Influence of logistical service on efficiency of business of the company is analysed. The scheme of construction of expectations of consumers of logistical services is offered and components of measurement of quality of service are defined. The Gap-model of Zeithaml of an estimation of quality of service is adapted for logistics problems. The technique of construction of dependence of logistical service (percent of ideally executed orders) from total operational expenses is considered. The model of approximation of the fact sheet of dynamics of an expense/degree of service »for a finding of balance and construction of the budget of service of logistics is offered.