Сегментация поставщиков: анализ существующих инструментов и разработка нового подхода для решения этой задачи
The article provides an overview of approaches for supplier segmentation: in particular, different matrices for evaluation (standard and modified) as well as maturity models and questionnaires. Therefore, the analysis of the advantages and disadvantages of these methods is carried out. It is concluded that most methods give only general recommendations that do not allow making a decision on specific tools for improving relationships.
The authors develop a two-stage procedure for the suppliers’ classification. The first stage is carried out based on ABC analysis and the second takes into account two synthesized criteria for evaluating purchased resources and suppliers, which, in particular, include the costs of switching to other resources, the product differentiation level and meeting planning key performance indicators by suppliers. A matrix for the selection of tools to improve suppliers’ relationships in accordance with the results of their segmentation is developed.
This procedure is also tested on the example of a telecommunications company and some effects of implementing selected tool are shown. The limitations associated with the use of the developed tool in practice are determined.