Components of enterprise IT strategy: decision-making model and efficiency measurement
Existing approaches suggest that IT strategy should be a reflection of business strategy. However, actually organisations do not often follow business strategy even if it is formally declared. In these conditions, IT strategy can be viewed not as a plan, but as an organisational shared view on the role of information systems. This approach generally reflects only a top-down perspective of IT strategy. So, it can be supplemented by a strategic behaviour pattern (i.e., more or less standard response to a changes that is formed as result of previous experience) to implement bottom-up approach. Two components that can help to establish effective reaction regarding new initiatives in IT are proposed here: model of IT-related decision making, and efficiency measurement metric to estimate maturity of business processes and appropriate IT. Usage of proposed tools is demonstrated in practical cases.
Process mining techniques relate observed behavior to modeled behavior, e.g., the automatic discovery of a process model based on an event log. Process mining is not limited to process discovery and also includes conformance checking and model enhancement. Conformance checking techniques are used to diagnose the deviations of the observed behavior as recorded in the event log from some process model. Model enhancement allows to extend process models using additional perspectives, conformance and performance information. In recent years, BPMN (Business Process Model and Notation) 2.0 has become a de facto standard for modeling business processes in industry. This paper presents the BPMN support current in ProM. ProM is the most known and used open-source process mining framework. ProM’s functionalities of discovering, analyzing and enhancing BPMN models are discussed. Support of the BPMN 2.0 standard will help ProM users to bridge the gap between formal models (such as Petri nets, causal nets and others) and process models used by practitioners.
This book constitutes the proceedings of the First Asia Pacific Conference on Business Process Management held in Beijing, China, in August 2013.
In all, 19 contributions from seven countries were submitted. Following an extensive review process by an international Program Committee, seven full papers and one short paper were accepted for publication in this book and presentation at the conference. In addition, a keynote by Wil van der Aalst is also included.
Supply Chain Management in modern conditions requires close integration of business processes of transport companies and information technology. We know that today there are a large number of applications and information systems for the automation of logistics activities. Currently there is no complete and consistent classification of software products of the Transportation Management System (TMS). Their diversity is relevant in the context of the fourth industrial revolution ("Industry 4.0"). It's difficult to navigate existing and emerging information systems and choose the most appropriate. The most important class TMS products are designed to plan, organize, and account for the operation of the vehicle fleet. However, their practical use is often ineffective for several reasons. One of the common problems in the implementation of the information system is the lack of or inadequate investigation of all operating activities of the enterprise and its strategic position in the market, the analysis of information flows, evaluation of employees of business roles, mechanism of decision-making. The reason for this is the lack of logistics management competencies in the field of information technology, and on the other hand, often poor understanding of IT-managers of the transport processes. Therefore, a practical approach synchronization strategic goals, objectives, business processes, supply chain management with business logic implemented information system. The paper discusses the use of proper Zachman enterprise architecture framework as this approach. This proper framework is simple enough to understand, and is known for a long time in the IT industry. Therefore, its use in the development of the information supply chain management system in practice, it seems appropriate for small and medium-sized freight enterprises. It is known that the business processes of all transport companies in general are often very similar. However, in practice often requires a flexible adaptation of the information system for each of them.
To large organizations, business intelligence (BI) promises the capability of collecting and analyzing internal and external data to generate knowledge and value, thus providing decision support at the strategic, tactical, and operational levels. BI is now impacted by the “Big Data” phenomena and the evolution of society and users. In particular, BI applications must cope with additional heterogeneous (often Web-based) sources, e.g., from social networks, blogs, competitors’, suppliers’, or distributors’ data, governmental or NGO-based analysis and papers, or from research publications. In addition, they must be able to provide their results also on mobile devices, taking into account location-based or time-based environmental data. The lectures held at the Third European Business Intelligence Summer School (eBISS), which are presented here in an extended and refined format, cover not only established BI and BPM technologies, but extend into innovative aspects that are important in this new environment and for novel applications, e.g., pattern and process mining, business semantics, Linked Open Data, and large-scale data management and analysis. Combining papers by leading researchers in the field, this volume equips the reader with the state-of-the-art background necessary for creating the future of BI. It also provides the reader with an excellent basis and many pointers for further research in this growing field.
The role of strategic IT consulting in consulting service lifecycle is determined. Practical issues of its basic directions such as strategic IT audit, IT strategy development, IT service organization and transfer to outsourcing, are discussed.
Since their inception in 1962, Petri nets have been used in a wide variety of application domains. Although Petri nets are graphical and easy to understand, they have formal semantics and allow for analysis techniques ranging from model checking and structural analysis to process mining and performance analysis. Over time Petri nets emerged as a solid foundation for Business Process Management (BPM) research. The BPM discipline develops methods, techniques, and tools to support the design, enactment, management, and analysis of operational business processes. Mainstream business process modeling notations and workflow management systems are using token-based semantics borrowed from Petri nets. Moreover, state-of-the-art BPM analysis techniques are using Petri nets as an internal representation. Users of BPM methods and tools are often not aware of this. This paper aims to unveil the seminal role of Petri nets in BPM.
The article describes the features of an enterprise’s business process management that concerns ad-hoc processes. The analysis of the possible implementation problems in ECM system is shown and ways of overcoming.
This article is devoted to study of management evolution in approaches for Business Process Management (BPM). Research is based on the taking into account 2 factors: standardization of approaches for BPM; and scope of enterprise as reflexive management. Authors used own consulting experience and intermediate results of the scientific researches carried out in State University HSE.
In this paper we consider choice problems under the assumption that the preferences of the decision maker are expressed in the form of a parametric partial weak order without assuming the existence of any value function. We investigate both the sensitivity (stability) of each non-dominated solution with respect to the changes of parameters of this order, and the sensitivity of the set of non-dominated solutions as a whole to similar changes. We show that this type of sensitivity analysis can be performed by employing techniques of linear programming.
The paper examines the structure, governance, and balance sheets of state-controlled banks in Russia, which accounted for over 55 percent of the total assets in the country's banking system in early 2012. The author offers a credible estimate of the size of the country's state banking sector by including banks that are indirectly owned by public organizations. Contrary to some predictions based on the theoretical literature on economic transition, he explains the relatively high profitability and efficiency of Russian state-controlled banks by pointing to their competitive position in such functions as acquisition and disposal of assets on behalf of the government. Also suggested in the paper is a different way of looking at market concentration in Russia (by consolidating the market shares of core state-controlled banks), which produces a picture of a more concentrated market than officially reported. Lastly, one of the author's interesting conclusions is that China provides a better benchmark than the formerly centrally planned economies of Central and Eastern Europe by which to assess the viability of state ownership of banks in Russia and to evaluate the country's banking sector.
The manual is intended for students of Department of computer engineering MIEM HSE. In the textbook based on the courses "Economics of firm" and "the development strategy of the organization." Discusses the key conceptual and methodological issues of the theory and practice of Economics and development planning of the organization. The use of textbooks will enable students: to analyze key performance indicators, and use the tools of strategic analysis with reference to concrete situations in contemporary Russian and international business. Special attention is paid to the methods and systems of information support of the life support functions of business organizations and management methodology of innovation and investment. An Appendix contains source data for analysis of competition in a particular industry.
The paper provides a number of proposed draft operational guidelines for technology measurement and includes a number of tentative technology definitions to be used for statistical purposes, principles for identification and classification of potentially growing technology areas, suggestions on the survey strategies and indicators. These are the key components of an internationally harmonized framework for collecting and interpreting technology data that would need to be further developed through a broader consultation process. A summary of definitions of technology already available in OECD manuals and the stocktaking results are provided in the Annex section.
Over the last two decades national policy makers drew special attention to the implementation of policy tools which foster international cooperation in the fields of science, technology, and innovation. In this paper, we look at cases of Russian-German collaboration to examine the initiatives of the Russian government aimed at stimulating the innovation activity of domestic corporations and small and medium enterprises. The data derived from the interviews with companies’ leaders show positive effects of bilateral innovative projects on the overall business performance alongside with major barriers hindering international cooperation. To overcome these barriers we provide specific suggestions relevant to the recently developed Russian Innovation Strategy 2020.