Российский потенциал транспортного менеджмента: рост уровня сервисного обслуживания клиентов
Problems of an estimation of quality of logistical service are considered. Influence of logistical service on efficiency of business of the company is analysed. The scheme of construction of expectations of consumers of logistical services is offered and components of measurement of quality of service are defined. The Gap-model of Zeithaml of an estimation of quality of service is adapted for logistics problems. The technique of construction of dependence of logistical service (percent of ideally executed orders) from total operational expenses is considered. The model of approximation of the fact sheet of dynamics of an expense/degree of service »for a finding of balance and construction of the budget of service of logistics is offered.
Shows the effect of logistics service quality on the profitability of the business network retailer. On the example of the company that sells appliances and electronics, shows the impact of the availability of inventory profits and profitability. The structure of logistics costs, depending on the dynamics of sales of the company that bears the season. Shows the need for a flexible approach to planning, inventory and accounting of the dynamics of the balance of the «cost / service» to maximize return on network retailer.
In this article the problem of customer logistics were investigated using the example of one manufacturing company and were suggested measures to increase the level of customer satisfaction.
Smoking is a problem, bringing signifi cant social and economic costs to Russiansociety. However, ratifi cation of the World health organization Framework conventionon tobacco control makes it possible to improve Russian legislation accordingto the international standards. So, I describe some measures that should be taken bythe Russian authorities in the nearest future, and I examine their effi ciency. By studyingthe international evidence I analyze the impact of the smoke-free areas, advertisementand sponsorship bans, tax increases, etc. on the prevalence of smoking, cigaretteconsumption and some other indicators. I also investigate the obstacles confrontingthe Russian authorities when they introduce new policy measures and the public attitudetowards these measures. I conclude that there is a number of easy-to-implementanti-smoking activities that need no fi nancial resources but only a political will.
One of the most important indicators of company's success is the increase of its value. The article investigates traditional methods of company's value assessment and the evidence that the application of these methods is incorrect in the new stage of economy. So it is necessary to create a new method of valuation based on the new main sources of company's success that is its intellectual capital.