Концепция измерения качества оказываемых услуг в гостиничном комплексе
At the present stage of economic science development there is no single approach which allows to comprehensively assess the quality of services of the hotel complex. As a consequence it is not possible to fully assess the level of customer satisfaction. The concept of the services quality measuring, proposed in this paper, considers not only the shortcomings of existing methods, but also it is based on the use of economic, social, and mathematical sciences achievements. However, the main goal, which aimed this study is to set the detection level of the services quality compliance as for the institutional mission and also up to the national and international standards of hotel services quality.
- In the second decade of the XXI century the role of tourism destination attractiveness is becoming increasingly important for destination management. Competition in tourism market moves from ordinary service quality to provision of unforgettable emotional experience for tourists. The main purpose of the present study is to identify the perception of the tourism destinations based on the number of factors related to its tourist attractiveness.
The content analysis method was used to analyze the on-line tourist feedback data immensely available in Social Media and in travel related sites. The collected data made it possible to procure the information which is necessary to understand the perceived attractiveness of the destinations and key destination appeal factors that are important for Russian leisure travelers.
Results of the present study demonstrate key attractiveness factors or destination ‘properties’ that were unveiled as the most important for Russian leisure tourists. The study targeted five main Spanish tourism destinations that initially were determined by in-depth interview with a number of Russian nationals who had visited Spain at least once.
The research results can be useful for Spanish Tourism Organization Representation office in Russia as well as for the other national tourism organizations in order to promote their respective destinations for Russian travelers focusing on main attractiveness factors identified in this study.
Network coding is a paradigm in data transport that allows a network node to code information flows before forwarding them. While it has been theoretically proven that network coding saves bandwidth and increases throughput of multicast communication, it does not directly consider the quality of service (QoS) requirements of multicast routing. In this paper, we study the problem of establishing minimum-cost, multiple multicast sessions over coded packet networks to meet the statistical QoS target considering boundedend-to-end statistical delay and jitter from source to each destination. For this purpose, we first propose a path-based formulation for the problem and prove that this problem is NP-hard. Then, in order to obtain an exact solution, we present an effective and efficient decomposition approach in which the problem is decomposed in to master problem and subproblems, and the solution is built up successively by feasible path generation.Computational results on random networks show that the proposed method provides an efficient way for solving the problem, even for relatively large networks.
We describe a new recommender system for the Russian interactive radio network FMhost. The underlying model combines collaborative and user-based approaches. The system extracts information from tags of listened tracks for matching user and radio station profiles and follows an adaptive online learning strategy based on user history. We also provide some basic examples and describe the quality of service evaluation methodology.
We describe a new recommender system for the Russian interactive radio network FMhost. The new recommender model combines collaborative and user-based approaches. The system extracts information from tags of listened tracks for matching user and radio station profiles and follows an adaptive online learning strategy based on user history. We also provide some basic examples and describe the quality of service evaluation methodology.
Exploiting recent marketing and management advances is a significant challenge for all stakeholders in the private or the public sector and has been strongly linked with success. The world is changing constantly, and the impacts of change are critical for tourism, travel and hospitality. Success may generate even more advances, both at macro-environmental and micro-environmental level. Advances in hospitality, tourism and travel can also be seen as a constant revolution, having an impact on political, social, cultural, technological and economic environments.
In this article comparative analysis of two methodologies of client satisfaction evaluation - CSI and NPS - is given. Based on this analysis it is proved that in case of tuning of NPS up to Russian specifics it better fits authors criteria for services industry. Necessity for testing of western NPS methodology before its mass use in practice of companies on Russian market is justified. Main results of adaptation of present methodology in Russia (with example of insurance industry) are given.
Articles of the collection are devoted to the analysis of trends and directions of research in the field of innovation and entrepreneurship. The issues of the current state of development of entrepreneurship, innovation, human resource management, marketing, regional development, public administration, under conditions of digitalization and pandemic COVID-19 are investigated. The collection is of interest to economists and sociologists, teachers, students and postgraduate students.