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Article

Исследование взаимосвязи модульности и потребительской удовлетворенности

In the paper the modular characteristics and regularities of their development are identified on the basis of various models comparative analysis in service and production systems. The relationship of modularity in service with the level of customer satisfaction is most fully analyzed through a systematic approach. The various combinations of modularity and consumer satisfaction, with the aim of finding the optimal combination of them are built