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Formalized approach for managing IS-enabled organizational transformation

Kupriyanov Y. V., Taratoukhine V.

With this paper authors present the formalized approach for managing IS-enabled organizational transformation based on the adaptation of House of Quality technic. The provided approach uses fuzzy sets and multi-criteria decision-making methods to quantify relations between business benefits and organizational change management measures in order to support designing rational set of organizational change management measures during information system implementation project under cost- and time-constraint conditions.