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Information Services Quality Measurement: Russian Federal Authorities Example

P. 228-231.

Information services implemented through Russian Federal Government web-sites can be viewed as important source of public value increase in electronic collaboration between public authorities and citizens. The article examines current state of information services development through official federal web-sites expert monitoring in Russia. The authors outline best practices and formulate recommendations for public information services quality improvement.

В книге

Information Services Quality Measurement: Russian Federal Authorities Example
Под науч. редакцией: Y. Misnikov, D. Trutnev, A. Chugunov. NY: ACM, 2015.