Stakeholder Engagement in Enterprise Architecture Practice: What Inhibitors Are There?

Information and Software Technology. 2021. Vol. 134. No. 1. Article 106536.

Kurnia S., Котусев С. Ю., Shanks G., Dilnutt R., Milton S.

Context: Enterprise architecture (EA) is a collection of artifacts describing various aspects of an organization from an integrated business and IT perspective. EA practice is an organizational activity that implies using EA artifacts for facilitating decision-making and improving business and IT alignment. EA practice involves numerous participants ranging from C-level executives to project teams and effective engagement between these stakeholders and architects is critically important for success. Moreover, many practical problems with EA practice can be also attributed to insufficient engagement between architects and other EA stakeholders. However, the notion of engagement received only limited attention in the EA literature and the problem of establishing engagement has not been intentionally studied.
Objective: This paper intends to explore in detail the problem of achieving effective engagement between architects and other EA stakeholders in an organization, identify the main inhibitors of engagement and present a theoretical model explaining the problem of establishing engagement in practice.
Method: This paper is based on a single in-depth revelatory case study including nine interviews with different participants of EA practice (e.g. architects and other EA stakeholders) and documentation analysis. It leverages the grounded theory method to construct a conceptual model explaining the problem of engagement in the studied organization.
Results: This paper identifies 28 direct and indirect inhibitors of engagement and unifies them into a holistic conceptual model addressing the problem of achieving engagement that covers the factors undermining both strategic and initiative-based engagement between architects and other EA stakeholders.
Conclusions: This paper focuses on the notion of engagement and offers arguably the first available theoretical model that explains how typical engagement problems between architects and other stakeholders inhibit the realization of value from EA practice. However, the developed model has a number of limitations and we call for further empirical research on engagement problems in EA practice and coping strategies for addressing these problems.

Ключевые слова: problems, Enterprise Architecture, Stakeholders, Engagement, Case Study, Grounded Theory, Enterprise Architecture, Stakeholders, Engagement, Case Study, Grounded Theory