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Senior Customer Satisfaction in Hospitality: Drivers and Challenges by Gender
P. 55–74.
Rudchenko V., Volkova N.
Purpose. Population aging increased all around the world that has underlined the importance of senior tourism investigation in hospitality. However, the satisfaction of senior customers in hospitality are mostly presented by English-speaking researchers, and there is a significant gap in other countries such as Russia. The purpose of this paper is to gain insight into the satisfaction of the senior customers in the hospitality segment using such variables as age, gender, origin, accommodation preferences, trip duration, income, and type of the trip.
In book
Bingley: Emerald Publishing Limited, 2021.
Родионова К. Е., Kashchenko E., Лебедева М. Ю., Перспективы науки и образования 2024 Т. 2 № 68 С. 326–338
Introduction. The widespread adoption of distance learning makes it relevant to reflect on the experience gained during the period of ubiquitous transition to the online format in 2019-2021. The purpose of the research is to investigate the factors influencing student satisfaction with synchronous online courses and to develop recommendations aimed at creating a positive educational ...
Added: May 18, 2025
Gaete Sepulveda M. A., Volkova N., Kulbaeva A., Journal of Further and Higher Education 2025 Vol. 49 No. 1 P. 115–135
Well-being plays a crucial role in the completion of PhD studies. However, recent research suggests that the components of universities’ environment affect PhD students’ well-being differently, resulting in various outcomes. This research explores the well-being of PhD students, constructed as a series of latent profiles, and assesses their associations with the impact of COVID-19 restrictions ...
Added: December 12, 2024
Trabskaia I., Tryapkin N., Matetskaya M. V., Current Issues in Tourism 2025 Vol. 28 No. 15 P. 2466–2479
Innovations play a key role in museum development. However, there remains a gap regarding the extent to which museums’ innovativeness enhances the appeal for both locals and tourists. This study offers insights into museums’ innovativeness, visitor satisfaction, and behavioural intentions by adopting a demand-side perspective. The aim is to examine and compare the impact of ...
Added: August 29, 2024
Shcheglova I., Costley J., Gorbunova E. et al., Innovations in Education and Teaching International 2025 Vol. 62 No. 1 P. 31–44
Although satisfaction with academic experience in the context of higher education has been an area of research for nearly 40 years, it is still unclear how pedagogical practices in the development of thinking skills are related to students’ satisfaction. This study aims to investigate the relationships between students’ satisfaction and the levels of thinking skills ...
Added: April 1, 2024
Antipov E. A., Pokryshevskaya E. B., Applied Marketing Analytics 2023 Vol. 9 No. 2 P. 173–181
This paper outlines a multiple-criteria approach for supporting manufacturers in making decisions about tech products' technical, aesthetic and price characteristics. The authors propose a predictive modelling approach that shortlists efficient product designs based on their expected profit margin, consumer rating and demand. The method involves collecting SKU (stock keeping unit)-level data on product features from ...
Added: November 19, 2023
Reshetnikova K., Predvoditeleva M., Soboleva N., Организационная психология 2023 Т. 13 № 2 С. 100–120
The IT revolution has caused a re-engineering of business processes in virtually every sector of the economy, including the expansion of digital skills of employees in the tourism and hospitality industry. However, the very nature of hospitality determines the fact that digital skills cannot replace traditional soft skills. Purpose. This study aims to identify the ...
Added: August 6, 2023
Sharko E., Иванова А. А., Вестник Московского университета. Серия 6: Экономика 2022 № 6 С. 221–250
This study examines the relationship between personalisation tools in the e-commerce market on the example of e-grocery and customer satisfaction, identifies the factors which can influence positive consumer experience leading to increased customer satisfaction and, as a result, increased consumer trust. The authors consider the triad “customer satisfaction — trust — customer loyalty” and propose an algorithm for the ...
Added: January 16, 2023
Kozyreva P. M., Nizamova A. E., Smirnov A. I., , in: Life Expectations of the People. A Comparative Sociological Analysis of China and Russia.: Springer, 2021. P. 285–300.
Russia is currently undergoing a process of deep and rapid modernization in multiple aspects, including economic, political, social, and spiritual life. These changes contribute to a major shift towards a more advanced, economically developed, and fair society. Such a society would enable the citizens to use their innovative potential in an efficient way, offer them ...
Added: November 24, 2022
В.Н. Минина, Чижова О. Б., Социально-трудовые исследования 2021 № 42(1) С. 97–111
The article proposes the author’s approach to assessing the social effectiveness of digital technologies used in human resource management of an organization. Its relevance is due to a number of circumstances: high rates of digitalization of key functions of human resource management; the introduction of digital technologies, viewed through the prism of economic results obtained ...
Added: October 7, 2022
Dubnovitskaya A., Furmanov K. K., Прикладная эконометрика 2022 № 2(66) С. 99–117
По данным РМЭЗ НИУ ВШЭ о занятых индивидах за 2002-2019 гг. исследуется связь удовлетворенности зарплатой с ее величиной с учетом как абсолютного уровня оплаты труда, так и относительного (по отношению к ожидаемой зарплате для индивида с заданными характеристиками). Сравниваются количественные оценки вклада зарплаты в удовлетворенности для относительно «бедных» и «богатых» работников, чьи трудовые доходы ниже ...
Added: June 29, 2022
Dang H., Lokshin M., Abanokova K., / Series "IZA Discussion Paper". 2020. No. 13058.
We offer the first study on vulnerability adaptation to subjective well-being, using rich panel data over the past two decades for Russia. We found no adaption to vulnerability for life satisfaction and subjective wealth, with longer vulnerability spells being associated with more negative subjective welfare. Similar results hold for other outcomes including satisfaction with own ...
Added: June 2, 2020
Shnyrkova A., Predvoditeleva M., Reshetnikova K., Вестник Санкт-Петербургского университета. Серия 8. Менеджмент 2020 Т. 19 № 2 С. 256–282
The main goal of the research is to identify the currently forming research problems in the area of halal tourism and hospitality which were reflected in the publications of international and Russian authors. The research design is based on the application of methods and tools of bibliometric analysis (Bibliometrix R-package and the “statistical reports”), word ...
Added: May 13, 2020
Nye J. V., Bruhanov M., Polyachenko S. S., / Series Data article for research article "2D:4D and individual satisfaction: Evidence from the Russian social survey". 2019.
This article describes major quantitative characteristics of digit ratios and the indicators of subjective well-being based using the RLMS-HSE data set. The index of average satisfaction is constructed and analyzed. Furthermore, the quantitative characteristics of subjective well-being indicators are also covered. These indicators include satisfaction with life, work, wage and economic conditions, and with opportunity ...
Added: February 5, 2020
Nye J. V., Bruhanov M., Polyachenko S. S., Personality and Individual Differences 2019 Vol. 142 No. 1 May P. 85–89
Is in utero exposure to testosterone (approximated by finger 2D:4D ratio) correlated with the perception of wellbeing?
The question matters for understanding the role of non-cognitive determinants of economic behavior. We
use unique data from the Russian Longitudinal Monitoring Survey (RLMS-HSE) that contains markers for testosterone
exposure and find support for the correlation between female 2D:4D and average ...
Added: May 27, 2019
Savelyeva O. O., В кн.: Прикладная культурология. Энциклопедия.: М.: Общество с ограниченной ответственностью "Издательство "Согласие", 2019. С. 600–603.
The culture of hospitality is seen as a cultural phenomenon. Relevant practices are analyzed. ...
Added: January 4, 2019
А. Д. Палкин, Обсерватория культуры 2016 Т. 1 № 2 С. 183–189
Through the analysis if the association reaction of Russian and Japanese native speakers, the intensity of hospitability in the Russian and Japanese linguocultures is examined in the article. There are considered similarities and differences of perceiving the image of guest by the Russians and Japanese. The article demonstrates that the content of the semanteme "Guest" ...
Added: November 26, 2016
Kalgin A., Parfenteva D., Podolskiy D. et al., International Journal of Public Sector Management 2018 Vol. 31 No. 1 P. 65–80
Purpose: the use of performance management (PM) tools is a defining characteristic of public sector management. However, while research on PM is extensive, comparatively little focuses on how the practice shapes the attitudes and behavior of employees. This article addresses this question and develops a conditional process model that links PM to turnover intention. The ...
Added: November 24, 2016
Coates D. C., Wicker P., Breuer C., International Journal of Public Health, Швейцария 2015 Vol. 25 No. 5 P. 864–868
Significant positive effects on subjective well-being can already be observed after a period as short as 4 weeks. Policy makers should support the provision of such time-efficient programs which are appealing to overweight population groups. Copyright Swiss School of Public Health 2015 ...
Added: December 9, 2015
Ulanovsky A. M., / NRU Higher School of Economics. Series PSY "Psychology". 2015. No. WP BRP 51/PSY/2015.
This article studies coaching in an organizational context. The research focuses on analysing the specifics of clients’ experiences before, during and after coaching sessions, based on a survey (N=68) and sets of interviews with executives, managers and employees (N=18). It investigates the role and types of coaching expectations, the dynamics of client evaluations during the ...
Added: December 8, 2015