Смешанные механизмы регулирования качества обслуживания пассажирским транспортом

Финансы и бизнес. 2014. № 3. С. 71–85.

Sapunova E. M., Shilova N.

Can one state that perfect competition in a market of a service always favor this service quality increase? No, it’s not always like that, and many examples from real life show that. First of all, consumers should be concerned about the quality. Second, they have to be able to use certain measures against low quality services (for example, they should be ably to apply to a court and with a high probability get a refund big enough to scare producers). This article shows that otherwise no any control really exists. So in case that low quality of a service leads to deaths or injures, government has to take the control functions (to compensate its inability to provide court functions). If this is also impossible or too costly (for instance, the number of the quality criteria is too big, and there is a high possibility of regulator’s corruptive behavior), the service market should not be fully and only private. 

To show this, we used the examples of several markets in Russia as well as abroad. The special attention was paid to the market of suburb transport in Perm region. 

 

Keywords: контроль качества, transport, монополистическая конкуренция, government price regulation, государственное регулирование цен, городской пассажирский транспорт, quality control