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Organisational Culture in Higher Education: Caring for and about Students
This chapter examines faculty-student interactions as a key site through which organisational culture in higher education is produced and sustained. Drawing on qualitative evidence from non-elite, post-socialist universities, we introduce the concept of the Pastoral University to capture an organisational configuration in which care functions as a central mode of governance. Shaped by a teacher-training legacy, education-centred academic identities, and cohorts of academically underprepared students, the Pastoral University assumes the role of a guiding and guarding second parent. Care is inseparable from practices of supervision, regulation, and paternalism aimed at smoothing students’ transition into university and compensating for limited external support structures. We show that this socialising function has ambivalent effects: while care entails control, it can also operate as a resource for student empowerment in contexts with restricted opportunities for academic and social mobility. By situating care and pastoral power within organisational culture, the article reconceptualises it as a contested and multifaceted phenomenon, offering a new framework for understanding how care, control, and socialisation intersect in peripheral higher education systems.