Сравнение точности распознавания эмоций другого человека при текстовой онлайн-коммуникации в мессенджере и наблюдении за офлайн-поведением

Новые психологические исследования. 2026. № 3. С. 95–114.

Сысоева И. А., Sysoeva T.

Currently, instant text messaging is widespread and often replaces regular offline communication. At the same time, such an important component of interaction as understanding the emotions of the interlocutor in online text communication may be difficult because of the lack of nonverbal emotional cues (facial expressions, gestures, etc.). Although it is generally believed that emotional exchange is possible in online communication, the comparison of emotion recognition accuracy in the two described situations is almost not studied.

The aim of this study is to compare the emotion recognition accuracy in a situation of online text messaging and during observation of offline behavior.

Forty-four participants aged 18-50 years (M=21, SD=5.88), 40 women and 4 men, took part in the study. To assess the emotion recognition accuracy in online communication the following procedure was used. Each participant had about 15 minutes long conversation using instant text messaging with one of the others. After this she assessed the partners’ and her own emotions. A video test by Ovsyannikova and Lyusin (2013) was used to assess the offline emotion recognition accuracy.

No statistically significant differences were found for the accuracy and sensitivity indexes between the two situations studied. There was also no correlation between the accuracy and sensitivity indexes in online communication and offline observation.

Contrary to assumptions, the emotion recognition accuracy in general does not decrease as a result of the lack of standard nonverbal emotional cues. Probably, the specific online text communication emotional cues are sufficient to recognize the emotions of the opponent. The lack of correlations between the emotion recognition accuracy in the two situations is interpreted as evidence of the heterogeneity of the emotion recognition ability and the need for a separate study and consideration of its various aspects.

Keywords: распознавание эмоций, emotion recognition, nonverbal emotional cues, невербальные признаки эмоций, accuracy of other’s emotion recognition, online text-based messaging, точность распознавания эмоций другого, текстовая онлайн-коммуникация