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Working paper

Preserving Corporate-Wide Communities of Practices During Global Disruption

Communities of practices (CoPs) are groups of people with a common area of expertise or professional practice who interact to exchange, share, and learn from one another. CoPs play a crucial role in distinguishing, memorizing, and exchanging novel effective practices within the organization, enabling the organization to improve its performance. In ―normal‖ circumstances, CoPs rely on channels with high media richness (i.e., personal meetings in informal settings, short- and long-term visits to sister subsidiaries, participation in joint task forces) that transfer tacit knowledge. We demonstrate how it is possible to preserve effective functioning of CoPs using communication channels with lower media richness.