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Regular version of the site

Book chapter

Kaizen as a basis for quality system performance in organisation

P. 1004-1013.
Faerberg E., Kozhevnikov A.

Due to high dynamics of change in modern socio-economical environment, companies have to generate new methods of responsiveness to arising challenges. One of the ways to gain sufficient competitive advantage is quality orientation. Although Kaizen is deemed to be one of the core elements of quality improvements, its modern impact is being underestimated. Four basic components of the philosophy - essence, innovation, personal and quality control allows to frame an integrated quality system which will lead to performance improvement. Arising discussion is formulated as following - how to implement these four elements into organizational structure. The central contribution and novelty of this paper is a contemporary integrated approach on improvement internal organizational processes on the basis of Kaizen. The study uncovers several conceptual blocks: theoretical basis of Kaizen philosophy, comparative analysis of methods to implement Kaizen in organization; development of method to implement Kaizen concept, evaluation of «Kaizen effect». The research adopted case study method, collecting data from various sources – documentation investigation, structured questionnaire and interviews - in order to ensure its representativity. The paper would be useful not only for scientists discovering modern Kaizen impact, but also for experts willing to implement kaizen philosophy on practice.

In book

Edited by: D. Filipovic. Lasko: Vazadin development and Entrepreneurship Agency, 2013.