Process Mining as a Means of Improving the Reliability of Road Freight Transportations
The introduction of digital solutions in the automotive industry is often accompanied by a significant gap between the expectations and needs of the leaders of transport and logistics companies and the real business results achieved through the Transportation Management System. The causes of this phenomenon largely depend on the human factor, i.e. irrational actions of personnel who inefficiently use digital technology. The prerequisites for such actions are low competencies of employees, unfair attitude to work, sabotage. Accordingly, this leads to deviations in the transportation process, which can lead to violations of the conditions for the transportation of goods. From the point of view of the concept of reliability of road freight transport, this can be defined as a failure. Failures caused by the varied actions of managers when working with the Transportation Management System were extremely difficult to diagnose. Direct monitoring of managers during the working day is often fraught with various organizational difficulties, and is difficult to implement for a long time to identify ineffective staff activities. The concept of Process Mining, which has been known among scientists and researchers of information systems for more than 10 years, is currently of great interest in business. The paper examined the issues of improving and reorganizing the activities of managers of a transport company based on the mining of the TMS Autobase event log. Based on the results of the study, recommendations were made aimed at developing the digitalization of the transportation process, suggesting an increase in transportation reliability.