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Regular version of the site

Book chapter

Online trust and ICTs usage: findings from St. Petersburg, Russia

P. 847-850.
Vidiasova L., Kabanov Y.

The paper reports the results of the public opinion survey held in St. Petersburg (Russia) in May 2019. The main goal of the survey was to explore the multifaceted concept of trust in the context of online services and technologies, as well as to estimate the level of citizens' trust to different online tools. The findings, among others, suggest that citizens' trust towards online communication with the government is rather low, as well as their online political efficacy. Furthermore, a preliminary factor analysis was conducted to conceptualize the three basic components of online trust (institutional, transactional and information). The future avenues of research are also presented.

In book

Edited by: Y. Charalabidis, M. A. Cunha, D. Sarantis. NY: ACM, 2020.