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Regular version of the site

Book chapter

Learning from negative experience to evade knowledge loss

P. 924-932.
Khazieva N., Caganova D.

This article aims to continue research on the issue of knowledge loss. The authors of the paper have found out earlier that in theory knowledge management helps to establish an environment of creation, development, transfer and share of intellectual capital. From their own experience, the authors of the paper have revealed different side: some companies and enterprises do not use the latest theoretical and practical achievements in the field of knowledge management. On the contrary, the excellent knowledge management initiatives fail from time to time. The explanations of these failures may be different and involve personal and organizational levels and infrastructure. A remarkable point is that most of the companies do not admit their mistakes and learn from negative experience. As a result, companies intentionally or unintentionally lose the valuable knowledge. Based on the Analytic Hierarchy Process (AHP), this paper builds a hierarchical structure model of factors influencing the KM learning from failure. The study identifies: (1) the elements (the difficulties, barriers, risks, factors) affecting KM initiative connected with it stages; (2) five most discussed aspects that can be overwhelmed by proposed alternatives; (3) connection between alternatives and learning from failure.