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Regular version of the site

Book chapter

Acceptance of New Technologies by Employees in Financial Industry

P. 2053-2080.

Banks now are facing strong competition from both technological giants and small fintech startups. Under these conditions, banks also have started to implement disruptive technologies in their day-to-day operations. However, in some cases huge investments in different technological systems do not lead to the increase in company performance due to the resistance of employees. In this paper, we focus on both internal and external factors that may influence employees’ labor productivity and performance of the whole company. The sample includes 148 employees with education in banking and finance. The model was estimated based on Partial Least Squares Structural Equation Modelling (PLS SEM). It was shown that both motivation to use disruptive technologies and digital skills have a strong impact of labor productivity, while both labor productivity and organisational support positively contribute to the improvement of company performance that is based on usage of new technologies.