Problems of an estimation of quality of logistical service are considered. Influence of logistical service on efficiency of business of the company is analysed. The scheme of construction of expectations of consumers of logistical services is offered and components of measurement of quality of service are defined. The Gap-model of Zeithaml of an estimation of quality of service is adapted for logistics problems. The technique of construction of dependence of logistical service (percent of ideally executed orders) from total operational expenses is considered. The model of approximation of the fact sheet of dynamics of an expense/degree of service »for a finding of balance and construction of the budget of service of logistics is offered.
The question was raised about methods of empirical verification for various technologies of strategic planning on the local level. The preliminary results of the case studies were examined that described the long-term consequences of strategic planning on the municipal level. The strong connection between the influence of the strategic plan on socio-economic development and the stability of the authority was shown.
The paper considers the problem of the difference in the goals and objectives of strategic documents at the State level and a number of key municipalities - urban districts of Siberia. As an instrument chosen method of content analysis adopted legal documents (concepts) and the proposed matrix model, where the parallel comparisons show the possibility of harmonizing the interests of state and territory for long term strategic management in the system
We address the external effects on public sector efficiency measures acquired using Data Envelopment Analysis. We use the health care system in Russian regions in 2011 to evaluate modern approaches to accounting for external effects. We propose a promising method of correcting DEA efficiency measures. Despite the multiple advantages DEA offers, the usage of this approach carries with it a number of methodological difficulties. Accounting for multiple factors of efficiency calls for more complex methods, among which the most promising are DMU clustering and calculating local production possibility frontiers. Using regression models for estimate correction requires further study due to possible systematic errors during estimation. A mixture of data correction and DMU clustering together with multi-stage DEA seems most promising at the moment. Analyzing several stages of transforming society’s resources into social welfare will allow for picking out the weak points in a state agency’s work.