Lecture Notes in Computer Science
This book constitutes the proceedings of the Workshops held at the International Conference on Social Informatics, SocInfo 2014, which took place in Barcelona, Spain, in November 2014. This year SocInfo 2014 included nine satellite workshops: the City Labs Workshop, the Workshop on Criminal Network Analysis and Mining, CRIMENET, the Workshop on Interaction and Exchange in Social Media, DYAD, the Workshop on Exploration of Games and Gamers, EGG, the Workshop on HistoInformatics, the Workshop on Socio-Economic Dynamics, Networks and Agent-based Models, SEDNAM, the Workshop on Social Influence, SI, the Workshop on Social Scientists Working with Start-Ups and the Workshop on Social Media in Crowdsourcing and Human Computation, SoHuman.
In this paper we explore main patterns of communication and cooperation in online groups created by residents of apartment buildings in St.Petersburg in social networking site “VK”. Using word-frequency analysis and Latent Dirichlet Allocation (LDA) we discovered main discussion topics in online groups. We have also found that communication of neighbors in these groups is predominantly connected with material needs and directed to solve common problems, such as related to building improvement, management company and in-fill constructions near their house. Based on online observations of city activists, we suggest that dynamic nature of SNS allows online community which is dedicated to particular problem to avoid it’s breakdown after the resolution of the original issue.
In this paper we explore helping behavior of support agents and regular players in browser-based MMORTS/RPG Castlot. Using chat logs from 12 servers, we analyzed differences between support agents and regular players. We have found that the major in-game verbal help is being provided by players and not by support agents. We have also found that support agents’ helping behavior drops dramatically as a server ages, while regular players preserve helping practice, that is mostly transferred from public to guild chat channels.