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Strategic role of logistics services for companies is determined by direct impact on the customer base of the company, both existing customers and potential ones. It should be recognized that there is no consensus on understanding of the logistics services essence among academic community and practices, but it was revealed the common approach to the way of the level of logistics service determination, which brings together representatives of all parties. The paper considers two approaches of customer service decomposition into elements and components, as well, some methods to assess logistics service that can be used in business – environment are provided in the article. On the base of materials reviewed, it is proposed the refined procedure of level of logistics services assessment.
Problems of an estimation of quality of logistical service are considered. Influence of logistical service on efficiency of business of the company is analysed. The scheme of construction of expectations of consumers of logistical services is offered and components of measurement of quality of service are defined. The Gap-model of Zeithaml of an estimation of quality of service is adapted for logistics problems. The technique of construction of dependence of logistical service (percent of ideally executed orders) from total operational expenses is considered. The model of approximation of the fact sheet of dynamics of an expense/degree of service »for a finding of balance and construction of the budget of service of logistics is offered.
Shows the effect of logistics service quality on the profitability of the business network retailer. On the example of the company that sells appliances and electronics, shows the impact of the availability of inventory profits and profitability. The structure of logistics costs, depending on the dynamics of sales of the company that bears the season. Shows the need for a flexible approach to planning, inventory and accounting of the dynamics of the balance of the «cost / service» to maximize return on network retailer.
The objective of this book is to develop the sustainable and lasting skills of translator's competence and to build up translation categorial strategy.
Integrated planning implementation is concerned with some costs, but what about benefits? This article covers the subject of calculation of economic impact of integrated planning. Proposed method suggests to consider interdependence of supply chain KPIs, and start measuring them at the early stages before implementation. This will help to avoid only qualitative estimates, but apply specific quantitative ones as well.
Active vocabulary for business English students based on the business coursebook "Market Leader". The focus is on the development and mastering of business English active vocabulary for the Business Studies.
In this article the problem of customer logistics were investigated using the example of one manufacturing company and were suggested measures to increase the level of customer satisfaction.
The paper examines the structure, governance, and balance sheets of state-controlled banks in Russia, which accounted for over 55 percent of the total assets in the country's banking system in early 2012. The author offers a credible estimate of the size of the country's state banking sector by including banks that are indirectly owned by public organizations. Contrary to some predictions based on the theoretical literature on economic transition, he explains the relatively high profitability and efficiency of Russian state-controlled banks by pointing to their competitive position in such functions as acquisition and disposal of assets on behalf of the government. Also suggested in the paper is a different way of looking at market concentration in Russia (by consolidating the market shares of core state-controlled banks), which produces a picture of a more concentrated market than officially reported. Lastly, one of the author's interesting conclusions is that China provides a better benchmark than the formerly centrally planned economies of Central and Eastern Europe by which to assess the viability of state ownership of banks in Russia and to evaluate the country's banking sector.
The paper examines the principles for the supervision of financial conglomerates proposed by BCBS in the consultative document published in December 2011. Moreover, the article proposes a number of suggestions worked out by the authors within the HSE research team.