Managing Public Administration Reform in Russia the Role of Citizens’ eCard Project

European Journal of ePractice. 2012. No. 17. P. 80–94.

Styrin E. M., Kostyrko A.

Electronic Government in Russia became a strategic component in the governance process. To establish trust and security in the electronic interaction process between authorities and citizens, the Russian Government aims to deliver high quality public services through a secured and comfortable environment. The complexity of Strategic eGovernment decisions is illustrated through the example of a key eGovernment solution, the Citizens Electronic Card. The Citizens eCard project case study outlines strategic management issues caused by the interrelation between eGovernment and administrative reforms in Russia. The necessary technological, legal and organisational changes performed in Russia to effectively organise the national eGovernment system are also analysed.

Keywords: административная реформа, электронное правительство, государственно-частное партнерство, Russia, public private partnership, administrative reform, eGovernment, citizens’ eCard, eServices, универсальная электронная карта гражданина, электронные услуги, общегосударственные автоматизированные системы управления