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Article

Создание многофункциональных центров предоставления государственных и муниципальных услуг в России: результаты мониторинга

Калинин А. М.

The development of excellent legal and methodical support is necessary for a successful development of multifunctional centers of public services (MFC). For such reason The Ministry for Economic Development of the Russian Federation have monitored activity of 18 MFC in 16 regions. Public opinion polls were made, the MFCs were visited by expert teams in order to monitor the comfort standard (basic requirements to MFC’s design) implementation. The article briefly observes the results gained, with such parameters as service lists, participants, technical data for each MFC. Best practice and most common faults are also mentioned in the article, including suggestions of their origin.