Применение технологии Process Mining в управлении цепями поставок
Currently businesses are constantly adapting their business processes to the ever-changing market conditions. This involves a continuous monitoring and improvement of business processes. Process Mining is a useful approach to automated reconstruction of business process models from event logs collected from company’s information systems, as well as to detecting deviations from the assumed process model and to monitoring of process’ KPIs. There is a growing trend towards implementing Process Mining tools for logistics and supply chain management. This paper presents the key concepts of Process Mining. The methods are illustrated with a practical example of a logistical process analysis. We consider three main types of Process Mining. Finally, an overview of research and business cases for Process Mining in logistics and supply chain management is provided.