Методы поддержки группового мышления в ходе решения комплексных проблем в бизнес-организации

Журнал практического психолога. 2017. № 2. С. 75–88.

Eliseenko A.

The aim of this paper is to equip the modern techniques of teamwork with heuristic methods to organize group sessions of complex problem solving. It seems important because of in teamwork we should organize teams and problem solving process. There are a lot of methods and techniques for teamwork, but they are not designed for complex problem solving. We offer the cycle model of problem solving by R. Sternberg as the methodological basis of the teamwork at complex problem solving (CPS). We considering the possibility of constructing the procedure for CPS based on the classification of heuristic methods. The paper recommends specific heuristic methods for team CPS for each stage of the movement in the problem space. The novelty of the work lies in the fact that the proposed scheme simplifies the design of teamwork CPS sessions. And it creates opportunities for a more organized solution of complex problems in the group set of heuristic techniques. 

Keywords: uncertainty, неопределенность, эвристические методы, heuristic methods, групповое решение задач, team problem solving, групповые методы