Практический психолог как посредник. Психологическая работа с организационными конфликтами

Журнал практического психолога. 2017. № 2. С. 89–113.

Stroh W. A.

The article discusses of one of the difficult areas in professional practical work business psychologist. Among the professional competencies of the business psy-chologist, the conflict competence is also, as a rule, expected from others. This type of activities is considered here in the context of the three main forms of group psychologi-cal work – facilitation, moderation and mediation. Organizational conflict mediation is in a focus of our attention. Summarizes and analyzes modern views on the nature of so-cial conflicts, as well as to work with them. Particular attention is paid to the process-oriented approach in psychology and psychotherapy (Arnold and Amy Mindell, Max and Ellen Schupbach, & Standford Siver). Under this approach, the principle of “deep democracy” is embodied in the «world work» method into the area of organizational conflict. «World work» is organically woven into the social technology “open forum” aimed at the search for social cohesion. 

Keywords: фасилитация, медиация, организационный конфликт, mediation, модерация, посредничество в конфликтах, групповая фасилитация, facilitation, moderation, deep democracy, глубинная демократия, organizational conconflict, mediation in the conflict, process work with organizational conflicts, world work, процессуальная работа с организационными конфликтами, работа с миром