Методологический подход к выбору информационно-технологической основы системы информационного взаимодействия участников послепродажного обслуживания сложных технических изделий
An important aspect of the quality of projects for the creation of complex technical products is the degree of reflection of the requirements put forward to the product in the project documentation. The requirements to achieve a balance between the values of quality indicators and the cost of the product have a significant effect on the configuration management of both the product itself and the components of its after-sales service, including the supply of spare parts and consumables. Taking into account the interests of the producer and the customer of the products in the part of after-sales service is the subject of a compromise that must be achieved in the process of preparing the relevant contract and be fixed in it. The effectiveness of after-sales service is determined, first of all, by the quality of decisions made by the management bodies of service companies, which depends to a considerable extent on the information support of these bodies. Taking into account the mentioned circumstances, the solution of the problem of choosing a rational variant of the informative and technological basis for increasing the effectiveness of information interaction among the after-sales service participants (taking into account the volume of the invested financial resources) acquires particular urgency. The article is devoted to the system of key performance indicators strategic map of the information interaction system. The paper describes the strategic objectives of the information interaction system, as well as the corresponding key performance indicators. An example of choosing a rational option of the informative and technological basis of the information interaction system for after-sales service participants is considered on the basis of the hierarchy analysis method, taking into account the amount of invested financial resources. The need for such a choice is dictated not so much by the relevant standards as by the needs of the business itself, which does not want to lose significant financial resources on insignificant occasions.
The article considers the evolution of the economic theory of the firm with the development of value based management. the authors offer a rationale for the need to study the problem of maximization of the value of the company on the basis of multistakeholder approach. the balanced scorecard in this regard can be considered as a tool of measurement of value growth.
Modern enterprises implementing new forms of management based on dividing the company‟ performance into separate business-processes. But management is impossible without analyzing its effectiveness. The Balanced ScoreCard is an appropriate method of analyzing effectiveness of an enterprise, in particular the business-process of sales.
The paper presents an economic and mathematical model designed to forecast development of a university depending on social and economic changes in the country and the amount of public funding of education. The university's internal decisions how to distribute its budget among operational activities, development, supporting science, and improving educational services and assumed as endogenous variables. The development of the university is viewed as a phase space trajectory defined by the four characteristics: quality of educational services, level of development of R&D and consulting activities, image and financial performance of university.
The choice of parameters meets the major interests of the most important stakeholders: state and society, business and science, labour market, prospective students, and the university staff. The model describes relationships between: a) funds obtainin and spending, b) results of university development along various axes and the investments, c) finance obtained and the results of university development, d) results of the university development in adjacent time intervals. The strenght of the model consists in its practical use confirmed by the first results of modeling.
Author describes the method of stock replenishment spare parts by automotive dealers based on queuning theory. It is presented, that increase in costs from stock deficit of spare parts and decrease in storage costs lead to greater effective stock value to be stored on dealers’ warehouse. Limits in the model are Poisson type of requestes flows and stock replenishment of spare parts by automotive dealers.
Continuous turbulence in external environment has resulted in significant change of company’s long-term goal: from traditional to value-based management system. This article discloses advantages and disadvantages from corporate strive to use balanced score card for maximizing stakeholder’s value (welfare).
In the paper an approach to identification of characteristics for assessment of IT strategic decisions is proposed. The main feature of the approach is associated with integration of Balanced Scorecard methodology for IT service (IT Balanced Scorecard) and COBIT standard. Such integration allows to describe a hierarchical structure of characteristics (metrics) for assessment of decisions efficiency in yje field of information technologies.
A model for organizing cargo transportation between two node stations connected by a railway line which contains a certain number of intermediate stations is considered. The movement of cargo is in one direction. Such a situation may occur, for example, if one of the node stations is located in a region which produce raw material for manufacturing industry located in another region, and there is another node station. The organization of freight traﬃc is performed by means of a number of technologies. These technologies determine the rules for taking on cargo at the initial node station, the rules of interaction between neighboring stations, as well as the rule of distribution of cargo to the ﬁnal node stations. The process of cargo transportation is followed by the set rule of control. For such a model, one must determine possible modes of cargo transportation and describe their properties. This model is described by a ﬁnite-dimensional system of diﬀerential equations with nonlocal linear restrictions. The class of the solution satisfying nonlocal linear restrictions is extremely narrow. It results in the need for the “correct” extension of solutions of a system of diﬀerential equations to a class of quasi-solutions having the distinctive feature of gaps in a countable number of points. It was possible numerically using the Runge–Kutta method of the fourth order to build these quasi-solutions and determine their rate of growth. Let us note that in the technical plan the main complexity consisted in obtaining quasi-solutions satisfying the nonlocal linear restrictions. Furthermore, we investigated the dependence of quasi-solutions and, in particular, sizes of gaps (jumps) of solutions on a number of parameters of the model characterizing a rule of control, technologies for transportation of cargo and intensity of giving of cargo on a node station.
Event logs collected by modern information and technical systems usually contain enough data for automated process models discovery. A variety of algorithms was developed for process models discovery, conformance checking, log to model alignment, comparison of process models, etc., nevertheless a quick analysis of ad-hoc selected parts of a journal still have not get a full-fledged implementation. This paper describes an ROLAP-based method of multidimensional event logs storage for process mining. The result of the analysis of the journal is visualized as directed graph representing the union of all possible event sequences, ranked by their occurrence probability. Our implementation allows the analyst to discover process models for sublogs defined by ad-hoc selection of criteria and value of occurrence probability
Existing approaches suggest that IT strategy should be a reflection of business strategy. However, actually organisations do not often follow business strategy even if it is formally declared. In these conditions, IT strategy can be viewed not as a plan, but as an organisational shared view on the role of information systems. This approach generally reflects only a top-down perspective of IT strategy. So, it can be supplemented by a strategic behaviour pattern (i.e., more or less standard response to a changes that is formed as result of previous experience) to implement bottom-up approach. Two components that can help to establish effective reaction regarding new initiatives in IT are proposed here: model of IT-related decision making, and efficiency measurement metric to estimate maturity of business processes and appropriate IT. Usage of proposed tools is demonstrated in practical cases.
The manual is intended for students of Department of computer engineering MIEM HSE. In the textbook based on the courses "Economics of firm" and "the development strategy of the organization." Discusses the key conceptual and methodological issues of the theory and practice of Economics and development planning of the organization. The use of textbooks will enable students: to analyze key performance indicators, and use the tools of strategic analysis with reference to concrete situations in contemporary Russian and international business. Special attention is paid to the methods and systems of information support of the life support functions of business organizations and management methodology of innovation and investment. An Appendix contains source data for analysis of competition in a particular industry.
The paper provides a number of proposed draft operational guidelines for technology measurement and includes a number of tentative technology definitions to be used for statistical purposes, principles for identification and classification of potentially growing technology areas, suggestions on the survey strategies and indicators. These are the key components of an internationally harmonized framework for collecting and interpreting technology data that would need to be further developed through a broader consultation process. A summary of definitions of technology already available in OECD manuals and the stocktaking results are provided in the Annex section.
Over the last two decades national policy makers drew special attention to the implementation of policy tools which foster international cooperation in the fields of science, technology, and innovation. In this paper, we look at cases of Russian-German collaboration to examine the initiatives of the Russian government aimed at stimulating the innovation activity of domestic corporations and small and medium enterprises. The data derived from the interviews with companies’ leaders show positive effects of bilateral innovative projects on the overall business performance alongside with major barriers hindering international cooperation. To overcome these barriers we provide specific suggestions relevant to the recently developed Russian Innovation Strategy 2020.