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Regular version of the site

Article

Managing technology-service convergence in Service Economy 3.0

Technovation. 2014. Vol. 34. No. 9. P. 499-504.
Chang, Y., Hung, S., Miles, I.

This paper considers how service innovation has emerged and changed over time through three distinct eras: technology adopters, technology enabled and technology–service convergence. Convergence is modeled as relating to the linking of some combination of existing technology or service to a new technology or service resulting in a 2×2 matrix that helps better understand the management challenges faced in service innovation management for the foreseeable future. The four papers in the issue are introduced and summarized.