Формализация экспертных знаний для управления инцидентами информационных систем на основе онтологического подхода. Информационные технологии.
This article is devoted to a solution of the problem of collecting and formalization of the expert knowledge representing incidents received during the operation of information systems and designed to address the problem of increasing the efficiency of their management. The existing approaches and tools of a solution of the problem of incident management, their main shortcomings are defined. As perspective approach use of ontology subject domain providing basis for formation of conceptual model of subject domain for incident`s management of information system is offered; the organization of objects of subject domain is carried out with use of classification of incidents for information systems with use of structural approach and the qualifier based on the OSI/ISO model. The article also outlines the basic principles of developing a prototype incident management system by using Thinkmap SDK tools.