Статья
Logistics of internet retailing in Russia faces new challenges
This book constitutes the proceedings of the 7th Workshop on E-Business, WEB 2008, held in Paris, France, on December 13, 2008. As a pre-ICIS workshop, it provided an open forum for e-business researchers and practitioners to share research findings, explore novel ideas, discuss success stories and lessons learned, and map out major challenges with regard to the design of e-business systems. The 17 papers presented were carefully reviewed and selected from a total of 31 full papers and 30 research-in-progress papers that were accepted for presentation at the workshop from a large number of submissions. The topics covered are electronic markets, electronic services, radio frequency identification, service-oriented architectures, virtual communities, and Web intelligence.
Развитие интернет-торговли подразумевает наличие конкурирующих интересов между участниками производственно-сбытовой цепи и требует применения особых мер регули- рования, особенно в области вертикальных ограничивающих соглашений (далее - ВОС). Поскольку государственное регулирование ВОС обусловлено их возможными антикон- курентными последствиями, то и изменение характера конкуренции требует пересмотра применяемых норм регулирования, что было реализовано в Европейском Союзе (ЕС), где 1 июня 2010 г. вступили в действие новые нормы регулирования ВОС (Vertical Block Exemption Regulation), рассчитанные на 10 лет.
We warmly welcome you to the proceedings of the 16th IEEE Conference on Business Informatics (CBI 2014). The CBI series (www.cbi-series.org) started in 1998 as a workshop on Dependable and Real-Time E-Commerce Systems (DARE) and then continued as a Workshop on Advanced Issues of EC-ommerce and Web-based Information Systems (WECWI) that in 2003 evolved into a conference named IEEE Conference on e-Commerce and Enterprise Computing (CEC). In 2013, the CEC, in its turn, enlarged its scope and became the IEEE Conference on Business Informatics (CBI). Today, the CBI conference brings together different research domains related to Business Informatics and offers a venue to researchers and practitioners in this field to stimulate discussions, synergy and integration of their respective research results and activities. Business Informatics is a scientific discipline targeting information processes and related phenomena in their socio-economical business context, including companies, organisations, administrations and society in general. Business Informatics is a fertile ground for research with the potential for immense and tangible impact. As a field of study, it endeavours to take a systematic and analytic approach in aligning core concepts from management science, organisational science, economics information science, and informatics into an integrated engineering science. The field of Business Informatics involves a broad spectrum of more specific research domains that focus on important aspect of informatics in the context of organizations, ecosystems and society at large. These domains include: Business Model Innovation, Business Process Engineering, Empowering & Enabling Technologies, Enterprise Architecture, Enterprise Engineering, Enterprise Modelling, Enterprise & Business Transformation, Method Engineering, Service Innovation & Engineering, Social & Frontier Technologies, Business Data Engineering and Analytics, Model-driven Engineering, Industrial Services and Decision Support Systems. The CBI conferences use a format that enables in depth discussions amongst researchers in their respective domains during the conference. In addition, the best contributions and fruitful discussions among the different domains are channelled towards a book series dedicated to Advances in Business Informatics. This year, CBI is organized from July 14-17 in Geneva, Switzerland, and continues the already well established CBI tradition. The conference received 102 submissions, 28 of which have been selected for the main conference and 9 recommended to the collocated workshops. Each submission was reviewed by three Program Committee members and received a recommendation from the corresponding Domain Coordinator. This two level review process allowed us to select the most relevant and highest quality papers and to offer the audience an exciting program including 11 technical sessions. In addition to the paper presentations, the program of CBI 2014 features seven keynote presentations. We would like to thank Ron Tolido for his industrial keynote on The Black Swans Of Digital Transformation. We are also grateful to the presenters of the domain-specific keynotes: Jean Bezivin for the presentation on “Towards Cross-Disciplinary Practices: Software Modeling for Enterprise, Business and other Domain Engineering Fields”, Ralf Gitzel for the presentation on “Industrial Service as a Research Discipline”, Chris Stary for the presentation on “S-BPM (Subject-oriented Business Process Management) Revisited”, Henk Sol for the presentation on “Enhancing Issues that Matter: Providing COLLAGEN for Ennovations”, K.-J. Lin for his presentation on “Informatics Driven Business: Exploring New Frontiers Created by IT” and Jolita Ralyté for her presentation on “Fundamentals and Challenges of Situational Method Engineering”. One of the aims of the CBI series is to bring the different domains within the Business Informatics scope together. This year, four CBI domain coordinators took the lead in providing an integrated perspective across domains. We would therefore also like to thank Stephan Aier, Antonia Albani, Eng Chew, Henderik A. Proper, Jorge Sanz, José Tribolet and Robert Winter for their (joint) domain keynote on “Engineering for Value Co- Creation: A Research Roadmap”. For the first time, with the support of CUSO, CBI 2014 hosts a Summer School on Business Informatics, which aims at providing doctoral students with lectures broadening the horizon towards selected domains identified as cornerstone of the IEEE Conference on Business Informatics. The programme of this school features lectures by prominent professors: Antonia Albani (HSG, Switzerland), Eric Dubois (CRP Henri Tudor, Luxembourg), Ulrich Frank (University of Duisburg- Essen, Germany), Jan Mendling (Vienna University of Economics and Business, Austria) and Alain Wegmann (EPFL, Switzerland). We would like to thank Birgit Hofreiter, Stephane Marchand-Maillet and Jaques Savoy for their successful efforts on enriching CBI with a summer school. The program of CBI is further complemented by six co-located workshops all of them aiming to attract participants from both industry and academia. The 8th TEE Workshop: Transformation & Engineering of Enterprises promotes the use of methods and techniques from business process management, business engineering, organizational change management, enterprise architecture, enterprise modelling, and information systems engineering, and offers a forum to present related industrial practices. The workshop on Lowering Adoption Barriers to Enterprise Modeling (LABEM) aims to raise the awareness on human dimensions immanent to enterprise modelling, and to underline the need for their better support by modelling technologies. The workshop on Cross-organizational and Cross-company BPM (XOC-BPM) claims that coordinating stakeholders belonging to different organizations needs corresponding methods and tools. Therefore, the workshop explores multiple approaches allowing to improve participation, collaboration and social interaction for managing cross-organizational and cross-company business processes. The workshop on Capability-oriented Business Informatics (CoBI) investigates the use of the notion of capability in the context of business-IT alignment, and in particular, in enterprise modelling and architectures as a foundation for sustainable Information System planning and management in the presence of varying social and business contexts. The Workshop on Web 3.0 and Smart Commerce (W3SC) is about business transformation according to Web 3.0 and its definitions, about new types of services and innovative business models stemming from the high impact of Web 3.0 and Smart Commerce as the next step in globalization. Finally, the Workshop on Enterprise Engineering Theories and Methods (WEETM) seeks to develop a foundation of sound theories over which methodologies can be built and used to effectively engineer and manage enterprises. We thank Sybren de Kinderen for taking care of the workshops at CBI 2014 and we appreciate all the efforts of the workshop chairs: Wolfgang Molnar and Henderik A. Proper for TEE, Jean-Sébastien Sottet and Marija Bjeković for LABEM, Albert Fleischmann, Lutz Heuser, Andreas Oberweis, Werner Schmidt, Frank Schönthaler, Christian Stary, and Gottfried Vossen for XOC-BPM, Pericles Loucopoulos, Oscar Pastor and Jelena Zdravkovic for CoBI, Svetlana V. Maltseva and Mikhail M. Komarov for W3SC, and Artur Caetano and David Aveiro for WEETM. The organization and successful running of CBI 2014 would not be possible without the valuable help and energy of a large number of highly motivated people. We would like to express our gratitude to the Program Committee members, the Domain Coordinators and additional reviewers for their valuable work in selecting the papers for the scientific program of the conference; to the authors of the papers for submitting their work to CBI 2014; and to the Session Chairs for making this conference going smoothly. For the proceedings, we are grateful to our Publication Chair Birgit Hofreiter and the production manager Lisa O’Conner from IEEE. Our special thanks goes to all members of the local Organizing Committee at the University of Geneva for their hospitality and the organization of scientific and social events. Finally, we thank all participants both from academia and industry and we hope that you enjoy IEEE CBWe warmly welcome you to the proceedings of the 16th IEEE Conference on Business Informatics (CBI 2014). The CBI series (www.cbi-series.org) started in 1998 as a workshop on Dependable and Real-Time E-Commerce Systems (DARE) and then continued as a Workshop on Advanced Issues of EC-ommerce and Web-based Information Systems (WECWI) that in 2003 evolved into a conference named IEEE Conference on e-Commerce and Enterprise Computing (CEC). In 2013, the CEC, in its turn, enlarged its scope and became the IEEE Conference on Business Informatics (CBI). Today, the CBI conference brings together different research domains related to Business Informatics and offers a venue to researchers and practitioners in this field to stimulate discussions, synergy and integration of their respective research results and activities. Business Informatics is a scientific discipline targeting information processes and related phenomena in their socio-economical business context, including companies, organisations, administrations and society in general. Business Informatics is a fertile ground for research with the potential for immense and tangible impact. As a field of study, it endeavours to take a systematic and analytic approach in aligning core concepts from management science, organisational science, economics information science, and informatics into an integrated engineering science. The field of Business Informatics involves a broad spectrum of more specific research domains that focus on important aspect of informatics in the context of organizations, ecosystems and society at large. These domains include: Business Model Innovation, Business Process Engineering, Empowering & Enabling Technologies, Enterprise Architecture, Enterprise Engineering, Enterprise Modelling, Enterprise & Business Transformation, Method Engineering, Service Innovation & Engineering, Social & Frontier Technologies, Business Data Engineering and Analytics, Model-driven Engineering, Industrial Services and Decision Support Systems. The CBI conferences use a format that enables in depth discussions amongst researchers in their respective domains during the conference. In addition, the best contributions and fruitful discussions among the different domains are channelled towards a book series dedicated to Advances in Business Informatics. This year, CBI is organized from July 14-17 in Geneva, Switzerland, and continues the already well established CBI tradition. The conference received 102 submissions, 28 of which have been selected for the main conference and 9 recommended to the collocated workshops. Each submission was reviewed by three Program Committee members and received a recommendation from the corresponding Domain Coordinator. This two level review process allowed us to select the most relevant and highest quality papers and to offer the audience an exciting program including 11 technical sessions. In addition to the paper presentations, the program of CBI 2014 features seven keynote presentations. We would like to thank Ron Tolido for his industrial keynote on The Black Swans Of Digital Transformation. We are also grateful to the presenters of the domain-specific keynotes: Jean Bezivin for the presentation on “Towards Cross-Disciplinary Practices: Software Modeling for Enterprise, Business and other Domain Engineering Fields”, Ralf Gitzel for the presentation on “Industrial Service as a Research Discipline”, Chris Stary for the presentation on “S-BPM (Subject-oriented Business Process Management) Revisited”, Henk Sol for the presentation on “Enhancing Issues that Matter: Providing COLLAGEN for Ennovations”, K.-J. Lin for his presentation on “Informatics Driven Business: Exploring New Frontiers Created by IT” and Jolita Ralyté for her presentation on “Fundamentals and Challenges of Situational Method Engineering”. One of the aims of the CBI series is to bring the different domains within the Business Informatics scope together. This year, four CBI domain coordinators took the lead in providing an integrated perspective across domains. We would therefore also like to thank Stephan Aier, Antonia Albani, Eng Chew, Henderik A. Proper, Jorge Sanz, José Tribolet and Robert Winter for their (joint) domain keynote on “Engineering for Value Co- Creation: A Research Roadmap”. For the first time, with the support of CUSO, CBI 2014 hosts a Summer School on Business Informatics, which aims at providing doctoral students with lectures broadening the horizon towards selected domains identified as cornerstone of the IEEE Conference on Business Informatics. The programme of this school features lectures by prominent professors: Antonia Albani (HSG, Switzerland), Eric Dubois (CRP Henri Tudor, Luxembourg), Ulrich Frank (University of Duisburg- Essen, Germany), Jan Mendling (Vienna University of Economics and Business, Austria) and Alain Wegmann (EPFL, Switzerland). We would like to thank Birgit Hofreiter, Stephane Marchand-Maillet and Jaques Savoy for their successful efforts on enriching CBI with a summer school. The program of CBI is further complemented by six co-located workshops all of them aiming to attract participants from both industry and academia. The 8th TEE Workshop: Transformation & Engineering of Enterprises promotes the use of methods and techniques from business process management, business engineering, organizational change management, enterprise architecture, enterprise modelling, and information systems engineering, and offers a forum to present related industrial practices. The workshop on Lowering Adoption Barriers to Enterprise Modeling (LABEM) aims to raise the awareness on human dimensions immanent to enterprise modelling, and to underline the need for their better support by modelling technologies. The workshop on Cross-organizational and Cross-company BPM (XOC-BPM) claims that coordinating stakeholders belonging to different organizations needs corresponding methods and tools. Therefore, the workshop explores multiple approaches allowing to improve participation, collaboration and social interaction for managing cross-organizational and cross-company business processes. The workshop on Capability-oriented Business Informatics (CoBI) investigates the use of the notion of capability in the context of business-IT alignment, and in particular, in enterprise modelling and architectures as a foundation for sustainable Information System planning and management in the presence of varying social and business contexts. The Workshop on Web 3.0 and Smart Commerce (W3SC) is about business transformation according to Web 3.0 and its definitions, about new types of services and innovative business models stemming from the high impact of Web 3.0 and Smart Commerce as the next step in globalization. Finally, the Workshop on Enterprise Engineering Theories and Methods (WEETM) seeks to develop a foundation of sound theories over which methodologies can be built and used to effectively engineer and manage enterprises. We thank Sybren de Kinderen for taking care of the workshops at CBI 2014 and we appreciate all the efforts of the workshop chairs: Wolfgang Molnar and Henderik A. Proper for TEE, Jean-Sébastien Sottet and Marija Bjeković for LABEM, Albert Fleischmann, Lutz Heuser, Andreas Oberweis, Werner Schmidt, Frank Schönthaler, Christian Stary, and Gottfried Vossen for XOC-BPM, Pericles Loucopoulos, Oscar Pastor and Jelena Zdravkovic for CoBI, Svetlana V. Maltseva and Mikhail M. Komarov for W3SC, and Artur Caetano and David Aveiro for WEETM. The organization and successful running of CBI 2014 would not be possible without the valuable help and energy of a large number of highly motivated people. We would like to express our gratitude to the Program Committee members, the Domain Coordinators and additional reviewers for their valuable work in selecting the papers for the scientific program of the conference; to the authors of the papers for submitting their work to CBI 2014; and to the Session Chairs for making this conference going smoothly. For the proceedings, we are grateful to our Publication Chair Birgit Hofreiter and the production manager Lisa O’Conner from IEEE. Our special thanks goes to all members of the local Organizing Committee at the University of Geneva for their hospitality and the organization of scientific and social events. Finally, we thank all participants both from academia and industry and we hope that you enjoy IEEE CBI 2014 in Geneva and that you find these proceedings a valuable source of information on business informatics. Henderik A. Proper, CRP Henri Tudor, Luxembourg Jolita Ralyté, University of Geneva, Switzerland Program Co-Chairs Stéphane Marchand-Maillet, University of Geneva, Switzerland, K.-J. Lin, University of California, Irvine, USA General Co-Chairs
I 2014 in Geneva and that you find these proceedings a valuable source of information on business informatics. Henderik A. Proper, CRP Henri Tudor, Luxembourg Jolita Ralyté, University of Geneva, Switzerland Program Co-Chairs Stéphane Marchand-Maillet, University of Geneva, Switzerland, K.-J. Lin, University of California, Irvine, USA General Co-Chairs
Темпы роста онлайн-торговли в России существенно обгоняют традиционную розницу, что повышает привлекательность данной сферы бизнеса для новых игроков. В то же время, с ростом числа интернет-магазинов, участникам рынка приходится изыскивать всё новые конкурентные преимущества и обращать пристальное внимание на логистическую поддержку своей деятельности. К числу наиболее важных и проблемных логистических процессов в интернет-рознице относится доставка заказов на «последней миле». Одним из направлений совершенствования данного процесса является применение эвристических методов маршрутизации, позволяющих найти близкое к оптимальному решение при существенно меньших (в сравнении с традиционными методами) затратах ресурсов.
В статье исследуется эвристический метод решения «задачи коммивояжёра», осложнённой спецификой розничной интернет-торговли (большим количеством клиентов и, соответственно, пунктов доставки). Данный метод основан на подражании поведению муравьиной колонии при определении кратчайшего пути к источнику пищи. Авторы описывают математическую модель «муравьиного алгоритма» и, на количественном примере, рассматривают его основные шаги: определение числа вершин, расстояния между ними и концентрации феромона, размещение курьеров (транспортных средств доставки) в вершинах; определение вероятности перехода из стартовой точки во все другие возможные точки; выбор варианта перехода; повторение предшествующих шагов (за исключением самого первого) для новой точки и для последующих точек перехода вплоть до завершения цикла; обновление феромонов; осуществление следующих циклов (итераций); определение кратчайшего маршрута доставки. Проведённый сравнительный анализ показал основные достоинства «муравьиного алгоритма»: быстрое решение задач больших размерностей и возможность применения в нестационарных системах с изменяемыми параметрами (что весьма характерно для онлайн-торговли). Возможность использования «муравьиного алгоритма» при маршрутизации доставок на «последней миле» широким кругом интернет-магазинов будет во многом зависеть от скорости разработки и распространения специализированного программного обеспечения, а также совершенствования подбора и адаптации настроечных параметров алгоритма.
В статье дается оценка новых норм регулирования ВОС в ЕС, принятых 1 июля 2010 года, ввиду внесения в них поправок, отражающих происходящие процессы изменения характера конкуренции между дистрибуторами в условиях развитой Интернет-торговли.
Рецензия на книгу Барбера М. Приказано добиться результата. Как была обеспечена реализация реформ в сфере государственных услуг Великобритании / пер. с англ. под науч. ред. Я.И. Кузьминова, А.В. Клименко. М.: НИУ ВШЭ, 2011. 394 с.
Сборник статей посвящен решению важной научной задачи по исследованию развития и формирования социально-экономических отношений в реформируемом обществе. Исследования, представленные в сборнике, отражают многообразие проблем социально-экономического развития общества. Рекомендовано научным работникам, специалистам, аспирантам и студентам, изучающим социально-экономические проблемы.
Сборник статей посвящен решению важной научной задачи по исследованию развития и формирования социально-экономических отношений в реформируемом обществе. Исследования, представленные в сборнике, отражают многообразие проблем социально-экономического развития общества. Рекомендовано научным работникам, специалистам, аспирантам и студентам, изучающим социально-экономические проблемы.
В декабре 2011 г. был обнародован консультативный документ Базельского комитета по принципам надзора за деятельностью финансовых конгломератов. В статье дан обзор данных принципов, а также ряд предложений, разработанных авторами в рамках проведенного анализа исследовательской группы ВШЭ.
Рассмотрены актуальные проблемы теории менеджмента. Систематизированно излагаются исторические, методологические, технологические и практические основы менеджмента. Особое внимание уделено истории управленческой мысли, теории организации и организационному поведению. Основная цель пособия – формирование системных представлений, общекультурных и профессиональных компетенций в области теории менеджмента у будущих менеджеров. Учебное пособие по своему содержанию полностью соответствует требованиям федерального государственного образовательного стандарта высшего профессионального образования третьего поколения.
Предназначено для студентов второго и третьего курсов всех форм обучения экономико-математического факультета МИЭМ по направлению подготовки 080200 «Менеджмент» (квалификация (степень) «бакалавр»).
В статье рассмотрены основные существующие подходы к анализу эффективности деятельности порта, проведен их сравнительный анализ и оценена применимость. В рамках концепции интегрированной логистики и управления цепями поставок портовая система исследуется в ее вовлеченности в цепи поставок различных контрагентов и происходящие в них процессы. Предложена схема интегральной оценки эффективности деятельности порта с точки зрения как ее внутренней, так и внешней системы.
Содержание статьи.
Во многих отраслях промышленности наметилась тенденция к созданию вертикально интегрированных компаний (ВИК), структура которых объединяет в единое целое всю технологическую цепочку. Эта тенденция оказалась продуктивной для нефтяного сектора, в котором необходима координация всех последовательных стадий технологического процесса: разведка и добыча нефти - транспортировка - переработка - нефтехимия - сбыт нефтепродуктов н нефтехимикатов. В статье рассмотрены особенности внедрения модуля "Управление персоналом" для предприятий нефтегазового сектора.
В статье рассматриваются различные подходы к определению стратегии на рынке. В контексте менеджмента стратегия рассматривается с различных точек зрения: как определение основных долгосрочных целей и задач развития организации, как план деятельности, как набор правил для принятия решений, как комплекс мероприятий по управлению компанией. Объединение этих позиций позволяет сформулировать единое определение стратегии и показать ее значимость для управления компанией.
Рассматриваются концептуальные и методологические вопросы теории и практики исследования систем управления: философские основы теории познания, природа и сущность системного подхода к организации научных исследований, методология и аппарат общей теории систем, задачи и методы исследования систем управления, предпосылки и методологические основы научного прогнозирования, математическое моделирование систем управления, статистическое и социологическое исследование социально-экономических систем, методология исследования систем управления инновациями и инвестициями.
Предназначено для студентов всех форм обучения по направлению подготовки 080200 "Менеджмент", а также аспирантов, научных работников и менеджеров-практиков, специализирующихся в области разработки и эксплуатации систем управления.
Рассмотрены актуальные проблемы экономики и бизнеса. Систематизированно излагаются методологические, технологические и практические аспекты экономики предприятия. Особое внимание уделено управлению и регулированию деятельности предприятия. Освещаются современные источники и методы развития предприятия. Основная цель пособия – формирование профессионального мышления у будущих менеджеров, направленного на усвоение ими сущности экономических процессов, приемов и методов эффективного руководства.
Предназначено для студентов второго курса всех форм обучения экономико-математического факультета МИЭМ по направлению подготовки 080500 «Менеджмент» (квалификация (степень) «бакалавр»).