Ответственность сторон по договору оказания облачных услуг по предоставлению удаленного доступа к функционалу программного обеспечения

Проблемы права. 2026. № 3. С. 51–57.

Ogorodov I.

The article examines the specifics of the civil liability of the parties under a cloud services agreement for providing remote access to software functionality. The grounds, conditions and limits of liability of the cloud service provider and the customer are determined, taking into account the legal nature of the obligation arising between them, the specifics of remote provision of services and the technological dependence of the contract on the infrastructure of the cloud service provider. Particular attention is paid to the contractual terms on the limitation of liability of the provider, the criteria for their admissibility and the relationship with the mandatory provisions of Russian civil legislation. Circumstances are considered that may exclude the civil liability of a cloud service provider, including the actions of third parties, failures of external infrastructure, restrictions on the part of copyright holders and operators of digital platforms. The possibility of qualifying the sanctions of foreign states and the technological, licensing and infrastructural restrictions caused by them as force majeure circumstances or other circumstances precluding liability is analyzed separately. Conclusions are drawn about the need for a differentiated approach to the distribution of risks between the parties and the establishment of limits of liability, taking into account the degree of control of each party over the circumstances that led to the violation of the obligation.

Keywords: программное обеспечение, software, гражданско-правовая ответственность, cloud services, облачные услуги, civil liability, удаленный доступ, remote access, cloud service provider, foreign sanctions, провайдер облачного сервиса, зарубежные санкции