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MANAGING CUSTOMER SATISFACTION WITH METROPOLITAN PUBLIC TRANSPORT SERVICES BASED ON PERCEIVED QUALITY ASSESSMENTS
Journal of Eastern European and Central Asian Research. 2022. Vol. 9. No. 3. P. 447–461.
The purpose of this research is to study consumer satisfaction with the perceived quality of ground public transport (GPT) services in the Moscow metropolitan area. The methodology used includes identification of the quality attributes of GPT services relevant to consumers which affect consumer satisfaction, the choice of alternative transport modes, and the competitiveness of GPT services. Study reliability is ensured by a representative sample which included the results of an online survey of 1517 respondents, cluster analysis and the employment of the CHAID decision tree method. The authors formulated and confirmed 4 hypotheses. Thirty-two attributes influencing consumer satisfaction with GPT services were obtained; clusters with different degrees of satisfaction were identified; and attributes of perceived quality which are important for consumers when choosing transportation modes were revealed. Recommendations for marketing and management solutions to improve the competitiveness of urban GPT services in relation to substitutes in order to increase the mobility of the population and reduce the environmental pollution of the metropolis were proposed.
Dormidontova Y., Central European Business Review 2026 Vol. 15 No. 2 P. 69–90
This study examines the individual factors of artificial intelligence (AI) implementation by small and medium-sized enterprise (SME) owners, based on a survey of 499 respondents in Russia. Drawing on Innovation Diffusion Theory, the Technology Acceptance Model (TAM), and stakeholder-oriented sustainability approach, the analysis shows that SME owners who already use AI for private purposes are ...
Added: July 7, 2026
Kozlov N., Semenova M., Journal of Corporate Finance Research 2026 Vol. 20 No. 2 P. 108–135
This paper introduces a novel approach to identifying and operationalizing political connections of banks. We manually code 2,598 bankers who owned or worked in 115 Russian banks between 2015 and 2021 to classify political connections and uncover their institutional patterns through cluster analysis. We propose a set of variables that capture the origins, relevance, and ...
Added: July 6, 2026
Grebnev L., Вопросы философии 2025 № 6 С. 105–116
The relevance of the topic is related to the fact that after the complete abandonment of real values in the 1970s of the main means of international settlements - the US dollar – there is a growing feeling that money increasingly represents an illusory reality. The article begins with an analysis of the illusions associated ...
Added: July 6, 2026
Volkova N., Кочетков Н. В., Чикер В. А., Психологическая наука и образование 2026 Т. 31 № 3 С. 35–49
Context and relevance. Artificial intelligence is a technology with the potential to fundamentally transform all spheres of human life. Its rapid integration into everyday reality intensifies research dedicated to the psychology of using neural networks. However, the development of empirical research in the Russian scientific field is limited by the lack of validated psychodiagnostic tools that ...
Added: July 5, 2026
Ershova N. V., Журнал институциональных исследований 2026 Т. 18 № 2 С. 82–97
This article, based on a survey data from 1,860 Russian manufacturing enterprises, analyzes the
scale of enterprise participation in science-industry collaboration (SIC), defines the characteristics of
enterprises that are more actively involved in SIC, and identifies regional institutional factors that
contribute to increased enterprise participation in SIC using correlation analysis. It is shown that
Russian manufacturing firms are very ...
Added: July 3, 2026
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Исследование посвящено анализу институциональных усилий развивающихся стран по дедолларизации и укреплению роли национальных валют. На основе систематизации теоретических подходов к интернационализации валют авторы разрабатывают новый аналитический инструмент – Индекс институционального развития финансового рынка в национальных валютах. Методология индекса охватывает четыре ключевых направления политики: использование валюты в международных расчетах, создание валютных своп-линий между центральными банками, развитие ...
Added: July 3, 2026
Anikeev K., AlterEconomics (ранее - Журнал экономической теории) 2026 Т. 23 № 2 С. 410–428
This study empirically tests the deposit channel hypothesis, which holds that increases in deposit markups cause liquidity outflows from the banking sector and a contraction in credit supply. The central question is whether deposit substitution effects, whereby depositors shift funds to other financial instruments during monetary tightening, are reflected in banks’ balance sheets and aggregate ...
Added: July 2, 2026
Kuzminov Y., Koshel A., Kruchinskaia E. et al., BRICS Law Journal 2026 Vol. 13 No. 2 P. 5–36
Today’s economy is undergoing a fundamental institutional shift in which digital ecosystems have emerged not only as a key driver of development but also as a critical condition for market access for billions of users. Despite the rapid global proliferation of these phenomena, the evolution of legal regulation—from e-commerce and data protection to antitrust oversight ...
Added: July 2, 2026
Kuzminov Y., Kruchinskaia E., Россия в глобальной политике 2026 Т. 24 № 4 С. 92–109
В статье анализируется структурный разрыв между увеличивающейся когнитивной нагрузкой и снижающейся отдачей от неё. Подход, при котором развитие научных и образовательных школ, ориентированных на тренировку суждения, может стать альтернативой количественному наращиванию вычислительных мощностей, которое служит основной стратегией Китая и США. Применительно к России традиция фундаментального образования и сильных исследовательских школ приобретает в новых условиях значение ...
Added: July 1, 2026
Saakyan T. V., Барабанова Ю. В., Финансовый журнал 2026 Т. 18 № 3 С. 110–121
In this article the authors aim to determine the place and role of methodological guidelines within the system regulating internal state financial control. The research holds both theoretical and applied significance, as a scholarly interpretation of this issue has not been previously undertaken and its examination will enable the full potential of the studied methodological ...
Added: July 1, 2026
Федорова В. С., Zavertiaeva M. A., Экономический журнал Высшей школы экономики 2026 Т. 30 № 2 С. 276–312
Crowdfunding is a relatively new method of project financing that involves raising funds from a large number of non-professional investors. Despite the rapid growth of this sector, only about 41.98% of crowdfunding campaigns are successful, which highlights the need to identify factors that increase the likelihood of successful fundraising. This study aims to address the ...
Added: July 1, 2026
Emelyanova O., Murashkin N., Asia Europe Journal 2025 Vol. 23 No. 4 P. 239–261
The goal of this article is to trace the evolution of Japan’s role in Southeast and South Asian political economy in the 2000s–2010s to understand how Japan’s previously established network power in Asian supply chains has changed amid much-discussed power shifts in the region. The increasing number of emerging and rising regional powers induces Japan ...
Added: June 30, 2026
Kuzina O. E., Моисеева Д. В., Абдураманов А. Я., Russian Journal of Economics 2026 Vol. 2 No. 12 P. 251–273
This paper assesses the relationship between financial literacy and over-indebtedness of Russian households using panel data from the Survey of Consumer Finances collected in Russia during 2018–2024. Russia is an interesting case: a relatively young consumer-finance market in which a lack of financial literacy may increase the likelihood of household over-indebtedness. To test this hypothesis, ...
Added: June 30, 2026
Bessonova E., Russian Journal of Economics 2026 Vol. 12 No. 2 P. 153–175
This paper analyzes total factor productivity (TFP) in Russia over 2009–2015 using firm-level data. Stochastic frontier analysis is employed to simultaneously estimate TFP growth and the distance to the production-possibility frontier for each firm in the sample. The results suggest significant positive rates of technological progress; however, the gap between technological frontier firms and laggards widened over ...
Added: June 30, 2026
Gazman V. D., США и Канада: экономика, политика, культура 2026 № 56 (6) С. 83–98
The article presents the results of the author's analysis of the reasons for the ultra-rapid growth of solar electricity production by large-scale generators (Utility Scale) during the 2020s. Data from 39 stations with a capacity exceeding 100 MW and holding more than 60% of the capacity of electricity storage systems in the United States have been ...
Added: June 29, 2026
Katkalo V., Shumkova N., Ужакина Ю. Б. et al., Издательский дом НИУ ВШЭ, 2026.
Настоящая книга является результатом четвертой волны исследования популяции российских корпоративных университетов, проводимого с 2022 г. высшей школой бизнеса НИУ ВШЭ. В это издание включены анализ даных о бизнес-моделях и портфелях программ этих корпоративных университетов по состоянию на 2025 г. и первый опыт сравнительного исследования отраслевых особенностей корпоративных университетов в ряде ключевых секторов экономики России. Также ...
Added: June 29, 2026
Ananyeva N. D., Ivashchenko K. V., Urabova S. A. et al., Почвоведение 2024 Т. 57 № 12 С. 2208–2221
Ecosystem services are a modern tool of environmental assessment, planning, and design, especially in large cities. The top layer (0–10 cm) of soddy-podzolic soils (Albic Retisols) was sampled in urban forest parks of Moscow (Aleshkino, Bitsa, Lesnaya experimental dacha, Troparevo, Lianozovo, and Yugo-Zapadny) and suburban (background) forests. In total, 30 samples (6 × 5 plots) ...
Added: February 19, 2025
Максимова О. И., IOP Conference Series: Earth and Environmental Science 2021 Vol. 740 No. 1
The paper analyses concepts, planning and trends in European spatial planning network on the example of Rome (Italy), Berlin-Brandenburg (Germany) and Kristiansand (Norway) in order to formulate basic model for managerial innovations and conceptual framework consisting of key managerial innovations and approaches for spatial development of the metropolises. The article discusses the integrated diversity concept, ...
Added: November 17, 2023
Skorobogatykh I., Timokhina G., Mkhitaryan S. et al., Journal of Eastern European and Central Asian Research 2022 Vol. 9 No. 3 P. 447–461
The purpose of this research is to study consumer satisfaction with the perceived quality of ground public transport (GPT) services in the Moscow metropolitan area. The methodology used includes identification of the quality attributes of GPT services relevant to consumers which affect consumer satisfaction, the choice of alternative transport modes, and the competitiveness of GPT ...
Added: September 25, 2023
Gorodnichev A., Скребкова Е. В., Городские исследования и практики 2022 Т. 7 № 1 С. 85–105
Moscow, as one of the largest cities in Europe and the world, has come a long way from the capital of a communist state to a global capitalist city in the last 30 years. The post-socialist transition of the urban space continues, and the legacy of the urban planning policy of the Soviet past will ...
Added: March 29, 2022