• A
  • A
  • A
  • ABC
  • ABC
  • ABC
  • А
  • А
  • А
  • А
  • А
Regular version of the site

Working paper

Организация системы легальных платежей

Додлова М. Ч.
Conflict of interests in the principal&agent relationship is one of the severe problems in any organization both in private and public sector. Moreover in bureaucracies the agency problem is aggravated due to difficulties in assessing and controlling performance of government employees and agencies as well as the lack of substitutes to government goods and services in the market. This paper focuses on the frontline bureaucracy where the agency cost problem is critical. We examine the possibilities of designing the public service system that would satisfy well interests of the government, officials and population. The paper demonstrates how one may optimize the service process by means of queueing theory. The idea is to organize the system of official payments in which people who value their time higher have a right to pay additionally in order to take the place in the queue closer to the moment of service.