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Российские СМИ и блоггеры о ситуации в столичных аэропортах 24-31 декабря 2010 г.
С. 76-85.
Vasilevich A.
The article is devoted to communicational aspect of aviation transport collapse in two main capital airports Domodedovo and Sheremet’evo in the end of December 2010, which occurred after icy rain. The problem of numerous flights delays and cancels were accompanied with lack of any information about airports timetables and absence of communications between passengers and airports and airlines staff. The basic recommendation to behavioral aspects of working airports in such extreme conditions consists in elaboration communicational conception of interaction airports staff with passengers.