Контроллинг логистики и разработка сбалансированной системы показателей
Two parallel conducted researches show that we should not restrict ourselves from considering influence of human resources on productivity, product quality and client's satisfaction in the system of corporate per-formance assessment. Quality of various business processes includes rela-tions between employees with various competence and social groups. The hu-man factor should be taken into account in systems of performance assess-ment at the detailed and socio-psychological levels. Performance Management, strategy realisation, balanced rating system, op-erations, business processes.
Integrated approach to the company management is one of the ways to improve its competitiveness. Strategic and operating decisions; computational and intuitive solutions; financial and non-financial aspects of the activity – special models allow to combine all sides to achieve best result for the company.
Continuous turbulence in external environment has resulted in significant change of company’s long-term goal: from traditional to value-based management system. This article discloses advantages and disadvantages from corporate strive to use balanced score card for maximizing stakeholder’s value (welfare).