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Regular version of the site

Book chapter

Стратегические основы управления логистическим сервисом на предприятиях оптовой торговли

С. 104-112.

The article gives a brief description of the current state of the wholesale trade in terms of the dynamics of the main statistical indicators in this field of economy as well as on the background of the historical development. Defining the place and role of wholesalers in the supply chain, factors threatening to their competitiveness and existence are identified. To counter the challenges, the focus on providing logistics services on the basis of the adopted customer service policy is proposed as a solution. Making customer service policy it is recommended to start with the coordination of the strategies of different levels and different functional areas of the company.