The paper is devoted to the research of the controlled markov queueing model M/M/n*/N*. Research of income functional is carried out at control of several parameters. The control is based on the system structure. In the article the income functional is constructed on the trajectories of the controlled semi-markov process. The main problem is to search an optimal control strategy for the given model. The given research algorithm also can be used for various models at control with both discrete and continuous model parameters. Algorithmization of the problem is presented.
We construct the optimal strategy for management system with variable structure, which is described by a controlled semi-Markov process with a finite set of states. An algorithm for solving the problem and the results of numerical experiments