Benchmarking for improvement
This SFI pamphlet provides a Policy Briefing on the critical and ubiquitous role being performed by benchmarking in public services both in the UK and internationally. It complements and partly draws on a special issue of Public Money and Management edited by me and Alan Fenna which also addresses these issues, and which includes some overlapping material treated in greater depth, and with comprehensive references (see Public services benchmarking and external performance assessment: An international perspective. Guest editors: Clive Grace and Alan Fenna (Vol. 33, No. 4, 2013) at http://www.tandfonline.com/r/pmm-benchmarking).